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Steven Nulty, 37
Regional manager
Citibank
Shortly after moving to new York two years ago to head up 53 Citibank branches, Steven Nulty began behaving bizarrely—turning up in his branches, pumping hands, thanking even the lowliest staffers for their efforts, and making many wonder what on earth was with this guy.
As Mr. Nulty and his bosses see it, he’s not odd; he’s enlightened. “The most important thing is serving the people who work for you, instead of the other way around,” he says. “People will not let you down if you serve them.”
Mr. Nulty learned this during his time in the trenches, from his days as a West Point cadet to a stint as a Merrill Lynch broker, and on up through a rapid-fire series of promotions at Citibank.
Starting in Fort Lauderdale, Fla., as a personal banker, Mr. Nulty rocketed to branch manager in six months, to manager of seven branches three years later, and finally to his present command of 1,000 employees.
Along the way, he has become almost obsessed with leadership. His conversation is littered with inspirational insights from sources as diverse as Gen. George Patton and the 13 Pillars of Zen. “He is uniquely interested in helping his people succeed,” says John Stewart, Mr. Nulty’s boss.
Mr. Nulty’s own inspiration comes from his parents, a poor, working-class English couple who emigrated to America in 1964, and struggled to keep a roof over his head. He paid them back as an athlete by, among other things, taking three gold medals in the New York state swimming championships, and as a student by earning straight A’s and winning full scholarships to Harvard, as well as the Point.
How did he do it? “He tried harder,” says his father, Walter. Steven Nulty is convinced his employees can, too.