Tehran Computer's products are briefly described as below:
 
   Automated Attendant and AudioTex
   Unified Messaging
   Interactive Voice Response
   Interactive Fax Systems
 

Automated Attendant applications greet callers, provide them with audio or visual (fax) information, and/or transfer them to the selected agent, with the integration of the Voice mail module the callers can even leave voice or fax messages through the same call and simply get the response later when the agent is free to call them and supply them with the information they need.Callers can access the desired party using either telephone digits (Pulse or Tone) or Voice phrase with the help of a third party Voice Recognition software.The developed software is very flexible and can be integrated with virtually any PBX system and take advantage of any additional features the telephone switching may provide including Message waiting notifications and Automation Number Identification of the caller, by knowing the callers number the operator can greet the caller by personal greetings and provide the called agent with the information about the caller even before the call is transferred to him/her, these call centers can provide excellent costumer support centers with up-to-date information.
 

Unified Messaging integrates Voice-Mail, Fax and E-Mail to provide seamless multimedia communications. With the help of third party Text to Speech engines callers can have their E-mail messages read to them over the phone. With this application users can have all their messages in one Box, by integrating with Microsoft messaging the Voice/Fax Mail server can send received messages to the user's inbox in the form of E-Mail attachments that can be viewed (edited) using the OLE features of Win 32. Besides usual message notifications using the features of the telephone switch (PBX) the Messaging system is capable of paging the user in a series of previously defined phone numbers. Each messaging box can have it's own settings making it suitable for any application, boxes can dynamically be created and removed form the system with no limit to the total number of boxes in the system.
 

TeleBanking, Student registration, home shopping and tour reservation are among the most popular Interactive Voice response (IVR) applications. With the help of our state of the art IVR design studio computer operators (not necessarily programmers) can build a complicated voice response unit in a matter of minutes instead of weeks or months if they intended to develop the whole application. The tree structured IVR system can then be easily manipulated by the graphical interface or even by using the telephone interface for remote administration. Creating multi-lingual, multi-application IVR systems is an easy task using the tools provided by Tehran Computer Co. and by making it as easy as it could get the maintenance of the whole system will be a fairly easy job due to the ease of use and the low level previous experience that is necessary for working with these tools.

Fax-on-Demand, Fax Broadcasting, fax mail and fax response are the most widely used fax applications. Tehran Computer's interactive fax features are used to provide information to callers in printed form. By the integration of this module with the IVR module more complicated and useful voice response systems can be designed, giving information in both voice and fax type eliminating the need of long voice prompts or just giving away printed documents where necessary. With the right tools from Tehran Computer your imagination will be the only limit to how far your voice response system can go.
 

 

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