Home About Scopus   What's New?   News Releases   Corp. Overview   Financial Facts   Employment   Address/Phone   Visiting us? Products   Overview   Training Contact us!   Product info   Webmaster Customer Care Customer Central Scopus World '97 Site Map Register Cases Submit new Status Defects/QA Solutions -Keyword -QBE		WebTEAM DESIGN TOOL Video Segment With over 30 million users, the phenomenon of the World Wide Web is fundamentally changing the way that businesses interact with their customers, suppliers and partners. The potential for improved customer communications and leveraged business offerings is enormous. A vast majority of CIOs recently polled by the Gartner Group stated that on-line customer service is the "killer" application opportunity via the Web. WebTEAM, the world's first seamless customer interaction offering for the Web, allows you to take advantage of this opportunity. With WebTEAM, your customers can now access mission-critical customer service and product information anytime, from anywhere in the world - with the full power of Scopus' integrated Enterprise application suite Whether it's to provide your customers with 24 hour access to your support system, or to allow your field sales representatives to check customer status information, or to provide instant access to the latest product information for your in-house or third party field support agents, WebTEAM enables you to extend the reach of your Scopus customer interaction solution. And, as the Web browser is the interface, you are free from concerns about platforms, communications protocols, or having a special client application loaded. Scopus' architecture offers unique benefits for Web implementation - you can generate Web applications directly from new or existing Scopus applications. The HTML forms will be generated from the standard Scopus metadata. No separate development process is necessary, and you do not have to maintain separate versions of your applications for use on the Web. You get Web access without the downside of additional development, or reinventing existing applications. Scopus is proud to be leading the way with world-class product offerings that empower businesses to take full advantage of emerging Web technology. WebTEAM's unparalleled feature set and architecture helps companies cut costs and offer innovative new service products; while maintaining a single, integrated view of the customer across the enterprise. Worldwide, anytime access to mission critical customer service systems Lower support costs by empowering customers to solve issues independently Improve service by focusing internal customer support resources on complex issues Empower business partners with hot links to related on-line resolution information Create proactive outbound service and marketing programs Seamless Web/telephony integration for high priority responsiveness
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