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Support Hours Euro-Support Auto-Support Modem Access Docufax Paradise |
Technical Support Telephone NumbersIf you need additional information or help during installation or use of your Western Digital product, please contact Western Digital Technical Support. Our customer support representatives will answer your questions by phone. When calling for support, please be prepared to present your name, phone number, your Western Digital product serial number, your system hardware and software configuration and the nature of your problem to your technical support representative. If you prefer online technical support, please visit Western Digital Technical Support Message Board.  Technical Support Service Numbers and Hours
For Toll-free numbers to Western Digital Technical Support, please refer to your owner's manual or use the following numbers:
European Support Center
RMA Instructions To obtain a Return Material Authorization number (RMA) for a defective drive, please contact Western Digital Technical Support Department. Please do not return any product without a RMA number. Unauthorized returns will not be accepted. Once you have obtained an RMA number, please see the Packaging Requirements for Return Products. Automated Technical Support In an effort to maintain our position as the industry leader in technical support, Western Digital has added a new feature to its customer phone support and on-line services. This new interactive diagnostic service will walk you through a series of questions on the most common problems experienced with Western Digital hard drives, and direct you to a solution. You have the option of having the system replay any given message, back up a step in the process, and even assign a call back number which will allow them to call back and take up the process at the same point where they left off on their previous call. By utilizing Western Digital’s expert knowledge base of technical information, this automated system is frequently capable of resolving common drive problems such as bad sector issues, drive configuration problems or drive boot problems in 5 minutes or less. To reach this new service, call Western Digital’s Technical Support number at (714) 932-4900 and from the main message, select option 4, then option 2 or visit the on-line version of the Automated Technical Support referred to as the "Expert Troubleshooter."  Modem Access
You may access the Technical Support Bulletin Board, 7 days a week, 24 hours a day if you have a Hayes-compatible modem with a 2,400 to 28,800 baud rate. The following format is required: 8 data bits, 1 stop bit, and no parity.  Automatic FAX Service
An automated FAX system is available so that you can have product information sent directly to your FAX machine. Our DocuFax number is 714) 932-4300. Prior to using the Docufax sytem, please visit the Document Library of Acrobat PDF files since many Western Digital documents are available in Adobe Acrobat (PDF) format. This format includes all of the text and graphics of the printed document. View the complete listing of all documents available in the DocuFAX system.
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