Frequently Asked Questions and Issues
We use the Netscape Secure Commerce Server to protect your credit card information. The Netscape Secure Commerce Server works with most browsers. (A browser equivalent to Netscape Navigator 1.22 or greater is necessary. Please see the next paragraph for more details.) It encrypts information and keeps the data private and confidential between you and Southwest Airlines. This technology makes it safe to transmit your credit card number over the Internet.
If you get an error message on the Pricing and Restrictions screen ( where the phrase "I accept these restrictions and want to purchase this travel" is located next to a Continue button), it may be because you have run into a firewall. Ask your system administrator to reconfigure the firewall - the port for secure HTTP is 443 and it needs to be opened.
You must use a browser equivalent to Netscape Navigator 1.22 or greater in order to purchase Ticketless Travel through the Southwest Airlines Home Gate. You can go to the Netscape site at http://home.netscape.com and download the newest version of Netscape Navigator. For the best results, we recommend Netscape Navigator 3.0 or greater. Equivalent browsers include Microsoft Internet Explorer 3.0, America Online 3.0 for Windows, and Prodigy. In order to use the Ticketless Travel Online successfully, the browser you use must support Tables and Secure Sockets Layer (SSL) encryption.
Please note:
• Netscape Navigator 3.03 does not allow the user to change the number of passengers for Ticketless Travel Online. Please upgrade your browser to a higher version of Netscape Navigator or use a previously released version of Netscape Navigator.
• Windows 3.1 users who are using Microsoft Internet Explorer 3.0 may not be able to successfully complete a Ticketless Travel booking. Please upgrade your browser to Microsoft Internet Explorer 3.02A or higher.
• Please note that any "Beta" or "Preview" version of a browser may not properly work with these pages. Please upgrade your browser to a previously released version of either Netscape Navigator or Microsoft Internet Explorer.
If you are accessing the Southwest Airlines web site from your corporate LAN and you get an error message on the Pricing and Restrictions screen ( where the phrase "I accept these restrictions and want to purchase this travel" is located next to a Continue button), it may be because you have run into a firewall. Although the error message may read that Netscape Navigator is unable to find the web server, it is most likely because your corporation has a firewall which is preventing encrypted traffic from flowing from the Southwest web site back to you. Ask your system administrator to reconfigure the firewall - the port for secure HTTP is 443 and it needs to be opened.
From the time you choose flights on the Select Flights screen and hit the "Display Pricing" button to the time you have entered your credit card information, billing address, and passenger information, there is a five minute timer "holding" your reservation. If you go beyond that time limit, you will get a message telling you "The pricing for your itinerary is no longer valid. Go back to the second screen and re-display the pricing." Go back to the second screen and make sure your flights are still selected and hit the "Display Pricing" button again.
Currently, you can book your flight on Southwest Airlines up to two hours before flight time. Exception: at this time, if you are booking in the Mountain Time Zone, you can book your flight up to three hours before flight time and if you are booking in the Pacific Time Zone, you can book your flight up the four hours before flight time.
Senior, child, youth, government, and military fares are not available for purchase on Ticketless Travel Online.
Be sure to choose a Depart City, Arrive City, and a Return City in order to see Outbound Flights and Return Flights.
There is a known problem with Netscape Navigator 2.02 and Netscape Navigator 2.02 Gold (for Windows 3.1 and Windows 95) that does not allow you to input a number in the number of passengers box on screen one. The box is blank and the default value is one. Later versions of Netscape Navigator have corrected the problem. You can go to the Netscape site at http://home.netscape.com and download the newest version of Netscape Navigator.
The only forms of payment that can be accepted for Ticketless Travel purchased through the Southwest Airlines Home Gate are Southwest accepted credit cards. If you are holding funds to be applied to Southwest Airlines travel or have Southwest Airlines vouchers, you must contact Southwest Reservations at 1-800-435-9792 to use those payment options.
Please make note of your confirmation number. You will not be able to re-display this screen once you leave Ticketless Travel Online and close your browser. If you need help with your reservation after purchasing on the Home Gate, please call Southwest Reservations at 1-800-435-9792 with your confirmation number. One of our Reservations Sales Agents will be able to assist you with any changes you need to make to your travel arrangements. If you do not have access to your confirmation number, please supply the Reservations Sales Agent with the number of the first flight in your trip, the date of travel, and the last name of the passenger.
Ticketless Travel Online is for initial Ticketless Travel transactions only. To make any changes to Ticketless Travel, please contact Southwest Reservations at 1-800-435-9792.
