Primus Investor Overview is a quarterly publication for Primus investors. We invite you to view a PDF version of our Q3 2000 Primus Investor Overview. The 1999 Primus Annual Report is also available for viewing in both interactive and PDF versions.

Corporate Profile
Primus is a leading provider of knowledge-enabled software that empowers customer relationship management (CRM) implementations and drives customer satisfaction for Global 2000 companies. Primus® software is built on the Primus® Associative Search Engine, a Primus proprietary technology that offers powerful search, retrieval, and authoring capabilities. With Primus software, customers have fast access to the information they need—via self- and assisted service—and businesses can share valuable customer and product knowledge across the enterprise.

Shareholder Information
Exchange: Nasdaq
Stock Quote: (PKSI)
All Listed Securities: PKSI Common Stock

Investor Relations Contact:
Chris Pollak
Director, Investor Relations
Primus Knowledge Solutions, Inc.
1601 Fifth Avenue, Suite 1900
Seattle, WA 98101
Telephone: +1.206.834.8348
Fax: +1.206.834-8111
Email: investor.relations@primus.com

Transfer Agent:
ChaseMellon Shareholder Services LLC
520 Pike Street, Suite 1220
Seattle, WA 98101
Telephone: +1.800.522.6645
Website: www.chasemellon.com

Corporate Counsel:
Perkins Coie LLP
1201 Third Avenue, 40th Floor
Seattle, WA 98101-3099
Telephone: +1.206.583.8888

Independent Accountants:
Independent Accountants
KPMG LLP
3100 Two Union Square
601 Union Street
Seattle, WA 98101
Telephone: +1.206.292.1500