Privacy
The Borders Privacy Policy
Borders believes that your personal information — including your purchase history, email and residential addresses, and credit card data — belongs to you. To service you better, we collect this type of information when you provide it to us, but we do not rent or sell your information to our partners or other third parties.
The Borders Privacy Policy as stated above applies when you make a purchase at any Borders Books & Music store, purchase a Borders Gift Card online, subscribe to any of our Borders Mail email newsletters, or visit this site.
Since we have partnered with Amazon.com to provide you with the ultimate online shopping experience, any personal information you provide when you visit the Borders teamed with Amazon.com site (www.borders.com) is subject to Amazon.com's Privacy Policy.
What We Collect & Why
Our primary goal in collecting personal information is to provide you with a smooth, efficient, customized shopping experience. Below are the different types of information we may gather:
When You Contact Customer Service
- When you contact our Customer Service department, we use your email address, telephone number, and comments to help us assist you. We may also pass your feedback along to other departments within our company in order to improve our service.
When You Purchase a Borders Gift Card
- We work with an outside company to sell Borders Gift Cards. When you purchase a Borders Gift Card, we use your information to process your transaction and communicate with you about the status of your order.
When You Subscribe to Borders Mail
- Borders customers can choose to receive email from us, including our Borders Mail newsletters as well as information about special in-store offers and promotions. To ensure that we are providing materials of interest to our customers, we may monitor whether a particular email has been opened and whether recipients have clicked on the images and links therein.
- Our HTML-based email messages include an invisible coded sensor that is activated when the email message is opened. This sensor communicates the date and time the message was opened and, more importantly, whether or not the recipient is capable of receiving HTML-based email. The sensors do not communicate any additional information. Only those recipients who are able to accept HTML email will receive a functioning sensor.
- As stated above, if you sign up to receive email communications from Borders, your email address will not be rented or sold to any third party.
A Word About Cookies
- Cookies are pieces of information that are transferred to your computer's hard drive via your Web browser. They allow us to provide you with a more convenient and personalized shopping experience by recording information about your preferences (such as the list of stores you've saved using the "My Stores" feature).
- Most browsers will allow you to prevent your computer from accepting cookies. However, if you choose to disable cookies you will not be able to use the My Stores functionality to access store event and inventory information for your favorite Borders locations.
- Please note that the information in our cookies can be requested only by Bordersstores.com; your browser will not pass these cookies to any other site.
More Information About Protecting Your Privacy Online
The United States Federal Trade Commission has created an information page, How To Be Web Ready, that provides general tips on how to protect your privacy online. For more detailed information on protecting your privacy, you may also wish to consult the FTC publication Site Seeing on the Internet. This handbook is filled with information about how to use the Internet wisely, including tips on how to avoid fraud and deception online and how to keep personal information private. Site Seeing also helps parents teach children ways to have fun online without giving out private information.
Consumers can order a copy of Site Seeing from the FTC by calling their toll-free number: 1-877-382-2020. The FTC has also developed a Site Seeing education campaign page. An online version of the handbook can be found at this site. Borders is proud to assist the FTC in its effort to provide valuable information to consumers.
Discounts
Our stores offer a host of exciting discounts year-round on book, music, and movie titles ranging from select new releases to bestsellers and the classics. Visit your favorite Borders to find a great deal on something new or something to build your library.
Outlined below are several specialized discount programs we offer to meet the needs of our customers. International customers, please visit your local store for information on discount options available at your location.
Please note: If more than one discount is applicable to a title, the higher of the two discounts will be applied. We do not combine discounts. Discounts do not apply to titles marked as "NET," periodicals, gift certificates, sidelines, cafe food, and non-stock special orders.
Quantity Discounts
All customers are eligible for quantity discounts on the purchase of 10 or more copies of the same item (including bargain books) in one purchase. These discounts are:
10% off for 10-19 copies of a single paperback title
15% off for 10-19 copies of a single hardcover title
15% off for 20-29 copies of a single title
20% off for 30 or more copies of a single title
Teachers & Librarians
If you are a teacher/librarian for students in grades K-12, and can show current proof of employment (an employee ID or pay stub), you are eligible for the 20% Classroom Discount Card. If you are a homeschooler and can provide any applicable state certification, you are also eligible for the 20% Classroom Discount Card. Homeschoolers in states without certification should contact a manger at the store for instructions on how to document your status as a homeschooler. The 20% discount applies to materials used in the classroom or for classroom preparation.
We're sorry, but student teachers, substitute teachers, teachers at a university, and teachers of adult education classes do not currently qualify for the discount.
Corporate & Educational Discounts
We offer the Borders Business & Professional Services (BBPS) Card to businesses, institutions, and organizations that would like to receive discounts on merchandise for use by their organization. BBPS cardholders save 20% on single, qualifying store purchases under $1,000, and 25% on purchases over $1,000. In addition, documented tax-exempt organizations are not charged sales tax. Visit our Borders Business & Professional Services boutique for more details or to apply.
Returns
Returns to Borders Stores
Merchandise accompanied by a Borders store receipt is eligible for a return within 30 days of purchase. The purchase price will be refunded in the medium of purchase (cash, check, credit card or merchandise credit).
Merchandise unaccompanied by a Borders store receipt, or presented for return beyond 30 days from date of purchase, is eligible for return if the merchandise is in saleable condition and is carried by Borders at the time of the return. The price current at the time of the return will be refunded via merchandise credit only.
Returns of Items Purchased Online
Gift Cards are not returnable, and may not be redeemed for cash. For more information on purchasing or redeeming Gift Cards, please see our Gift Card help.
For information on how to return items purchased on the Borders teamed with Amazon site please see the return policies listed in the Help section at www.borders.com.
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