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TODAY'S CONSUMER COLUMN  

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Q. I have a friend in Havana who has poor circulation in his legs. He needs a drug called Daflon, also known as Arvenum. I need to find out where I can purchase it and how I can get it to him. They told him he needs to take two a day for two months.


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Q. My son, who's 21, has always shown an interest in carpentry and would like to be a carpenter. We can't seem to find a carpentry school or trade school for carpentry in Miami. Any information you can provide will be appreciated.

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Q. I used to work for the University of Miami, but I'm on long-term disability because I have bone cancer. However, I'm entitled to the same health insurance as current employees.

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Q. I had to take my son to Baptist Hospital's urgent care clinic in February. According to our United HealthCare policy, our co-payment for urgent care is $25, which we paid.

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Q. My father is deceased, and I was recently looking through an old photograph album of his military service during World War II. Between two blank album pages, I found an 8 X 10, black pencil drawing of Li'l Abner signed by Al Capp. How can I find out if the drawing has any value and if there is a market for it?

Action Line
Q. Is there a place in Miami where one can copyright lyrics and music? If so, what is the process and how much does it cost? A. Copyrights can be registered with the Copyright Office at the Library of Congress, but because a work is considered copyrighted the moment it is created, registration is not necessary.

Action Line
Q. My grandson attends Howard A. Doolin Middle School in south Miami-Dade. He passed the FCAT and all his school tests. But the school is holding him back because he had three more unexcused absences than the school allows.

Action Line
Q. Please settle a friendly (but important) argument between neighbors. Should you leave one window partially open during a hurricane to relieve the pressure difference between the inside and outside of the house?

Action Line
Q. I listed my phone number on the Do-Not-Call Registry and since then my caller ID has seen a tenfold increase in the number of ''unknown caller'' calls. When I answered one of them, it was, of course, a telemarketer.

Action Line
Q. I am interested in 80th birthday greetings for my mother-in-law next June. I need an address for President Clinton. Please let me know.

Action Line
Q. I just received a phone call from National Energy Conservation, saying that they are conducting an audit of unusually high FPL bills in my area (South Miami-Dade). They asked questions about the number of people living here, number of bedrooms and bathrooms, whether we have central air, seniors living here and the amount of the last bill. She then tried to make an appointment for someone to come check out the situation and tried to pin me down to a date. Is this legitimate?


   

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Action Line cuts through red tape, gets answers, solves problems and stands up for your rights. You can contact Action Line by email at actionline@herald.com. Or by writing Action Line, 1 Herald Plaza, Miami, FL 33132 or by calling 305-376-3000. Broward residents can call 954-463-0404.


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Al Sunshine, the CBS4 consumer investigator, helps the public get answers to questions with his Shame on You installments on CBS4.


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