GoverLAN [Listing updated: February 18, 2003] |
GoverLAN is a remote administration, user support and enterprise desktop management suite for Windows NT and Active Directory platforms. It is equally a critical asset for enterprise administrators, system administrators and technical support teams.
The GoverLAN Suite is composed of three main features:
GoverLAN Scope Actions: GoverLAN Scope Actions are a new concept in GoverLAN and represents a major improvement in what GoverLAN has to offer. This new feature empowers you to take control of your machines, users and groups as a whole. Every piece of information, every setting, and every action can now be reported, modified and executed at a scope level.
GoverLAN Administration & Diagnostics: Use GoverLAN to execute real-time remote administration and troubleshooting on your users, computers and groups.
GoverLAN Remote Control: 80% of the GoverLAN Remote Control code has been re-written to provide you with a much faster, more secure remote control feature. Support for clients with multi-monitors has also been added.
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4.72 [53 votes] -
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GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer.
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4.5 [4 votes] -
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TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
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4.4 [5 votes] -
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RemotelyAnywhere is remote control software that allows fast and secure access and control of your PC or network from any web browser without the need for client software. Features include: Remote Control, File Transfer, User-Defined Access Control, Full Suite of Admin Tools, SSH and Telnet Servers, WAP Compatibility. Ideal for Windows XP, 2000 and NT. RemotelyAnywhere is protected with the highest SSL or SSH encryption standards. When running on Windows NT-based computers, RemotelyAnywhere tightly integrates with Windows NT's security model.
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4.4 [5 votes] -
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NetSupport Manager is a remote control solution designed to be a time-saving and cost-effective tool of the corporate help desk. Remote PC management, Hardware Inventory, Scripting over LAN, WAN, Internet, distribute files to multiple client workstations simultaneously and more. The NetSupport Scripting language can be used to automate tasks such as File Transfer, Data Retrieval and Software Updates. Full and comprehensive security is built into NetSupport Manager.
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4.29 [17 votes] -
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NetKeeper Help Desk Captain is a help desk solution for both external and internal support since it supports both LAN and web. NetKeeper handles call management, asset management & problem resolution.
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4.2 [5 votes] -
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ieSupportManager is a helpdesk software utility with a web access module included. Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more. Identify unusual issues and track trends via the generous suite of reports. Installation is only a matter of minutes. Powerful yet easy to use and 32-bit client-server enabled for speed & efficiency. Full context sensitive help with user-defined security levels.
Features include user-definable labels, buttons, menu items and dialogs. This facility also gives ieSupportManager full multi-lingual capabilities. User-defined fields capability with dynamic reporting. Other uses include bug tracking and product development issue management. MAPI compliant email facilities built-in. Option to email reports in PDF format is available if Adobe Acrobat PDFWriter is installed. Email Notification module also available.
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4 [9 votes] -
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Insirux Helpdesk is a mangement tool for support issues.
It's features include call tracking, asset management, contact management, automatic email notification, searchable Knowledge Base, and management reports. You are able to track the history of support requests from inception to resolution, including routing, ownership and transfers.
It supports integration with SQl Server 2000 and can run on Windows 2000/XP.
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4 [2 votes] -
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Trackit [Listing updated: July 1, 2002] |
Track-It! is a Web-enabled PC management system with modules for Help Desk, Inventory, LAN/PC Audit, Purchasing, Library, Training, Reporting and 3D Graphing. Track-It! is available in Standard and Enterprise editions. Both editions allow you to automate the tracking and escalation of work orders and make an inventory of your LAN.
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3.95 [110 votes] -
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4 comments -
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Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.
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3.8 [20 votes] -
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