(A) Complete both sides of the attached Consumer Complaint form. Answer all questions fully, correctly and truthfully. Please print clearly in ink or type.

(B) Please send COPIES (not the originals) of all documents or other papers that may relate to your complaint. Examples of papers you should copy and send are: contracts, financial disclosure statements, payment receipts, credit card receipts or statements, canceled checks (front and back), sales slips, order blanks, warranties, repair records or estimates, letters between you and the business, and any papers you have signed.

(C) When describing your complaint, please explain all the important events in the order in which they occurred. Please provide dates whenever possible. Tell us the facts about your complaint rather than your feelings about what happened. If you need additional space to tell what happened, please continue on a separate page and attach it to your complaint.

(D) Return or mail the completed Consumer Complaint form and copies of your papers to:

Office of the Attorney General
Consumer Protection Division
P. O. Box 1789
Charleston, WV 25326-1789

(E) After we receive your complaint, a mediator will contact you if further information is needed. Please allow us approximately 40 days before calling to check on your complaint.

(F) If you have any further questions about how to file your complaint, please call:

In Charleston: 558-8986

Toll free: 1-800-368-8808

E-mail: consumer@wvago.state.wv.us