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Support Policy (Go
to Support Incident form now)
M7's Support Services provide the technical
expertise you need to help you increase your productivity using M7
products. At M7, our customer support mission is to ensure customer
satisfaction by:
• Focusing on problem prevention
• Responding to customer feedback
• Reacting quickly to technical issues
Customer Support Offerings
Installation Assistance
M7 products include 30 days of free installation related support for
all registered customers. Customers experiencing installation
problems may contact support@m7.com.
Incident Support Package
NitroX for JSP, $60
NitroX for Struts, $100
NitroX for JSF, $140
• An Incident Support Package includes 3 incidents
• 1 named contact per Incident Support Package
• An Incident Support Package is valid for 1 year from the time of
purchase for an active M7 product subscription
For other support offerings, please contact M7 Sales at: 1-408-850-0700
/ 1-866-770-9770, or sales@m7.com.
M7 Online Forum
M7 hosts a free online forum at
http://forums.m7.com.
This forum is freely available to all registered customers and allows
for a medium to ask questions, exchange answers and ideas related to
M7 products. M7’s
technical staff voluntarily dedicate time and effort to monitor and
provide assistance to the M7 community. Please note that the online
forum(s) are for user-to-user discussions of M7 products, and are not
an official support channel for M7.
Submitting a Support Incident
To submit an
incident support request, please click here to go to the submit form or
send an email to support@m7.com.
Be sure to include the following information:
• Contact name/phone number
• Customer email (required)
• Incident Support Package Order ID (Required. To view your
Order ID, open NitroX and select the menu: "Help > NitroX
License"
• Company name
• M7 product name and version
information
• Problem description
• Steps to reproduce problem
Click here to go to the Support Incident form.
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