=Keith David Tyler= ==Contact information== ; Location : Federal_Way,_Washington ; Email : [mailto:kdt@keithtyler.com] ==Summary== Well-rounded, versatile, and detail oriented generalist, with strong Unix, Internet, Quality_assurance, Web_development, and System_administration experience also has strong written and oral Communication skills, Leadership experience, and Problem_solving skills. ==Keywords== Unix, PHP, Perl, Linux, SQL, HTML, CSS, SGML, XML, Shell_scripts, Awk, Java, Java_Servlets, ATG Dynamo, WinXP, Win2K, WinNT, Win98, Apache, SSH, SMTP, HTTP, TCP

==Employment accomplishments== ===Quality_assurance=== *Created QA department, tools, and policies from ground up *Developed complete original online test case management (TCM) system, and many other tools within and beyond the QA domain *Specialized in Gray_box_testing and familiarity with all levels of Oracle/JSP multi-tier applications *Developed numerous time-saving automation and analysis scripts in Perl to aid and expedite QA *Created, maintained, and edited company-wide Knowledge_base online using Wiki technology *Produced quality, in-depth fact sheets, White_papers, and testing outlines and script documentation *Became team expert on structural details and content caveats of many very diverse and proprietary hardware output data formats *Provided detailed and thorough defect checking of converted SGML for very large publications (10-50+ MB), with help of automation tools ===Field systems support and engineering=== *Rapidly familiarized with all aspects of Client-server technologies for proprietary, Real-time, high-availability systems *Reorganized office computer laboratory, reducing wiring and connectivity needs, and identifying surplus resources *Maintained positive, competent and responsive relationships with high-profile Financial_services clients *Provided technical advice to co-workers, especially regarding Unix ===Systems administration=== *Assisted in IT efforts for companies among various positions *Installed online and other tools and is generally self-supporting across jobs *Maintained and promoted positive, competent and responsive upper-tier Technical_support to both novice and technically advanced customers *Excelled in customer problem diagnosis and resolution *Compiled, updated and maintained internal documentation repository *Controlled secure customer access to on-site Colocation facility *Maintained system security while providing advanced and specialized system resources and services to students and faculty ===Web development=== *Developed web-based tools and applications for company and personal use when needed *Rapidly reaches proficiency in new software languages and development paradigms *Rapidly and adeptly familiarized with software development routines *Maintained regular and responsive communication with project clients, and provided competent and relevant project development advice *Redeveloped high-end Perl web calendar software for institutional needs ===Team leadership=== *Develop sensible, comprehensive and flexible policies and procedures, within and beyond position domain *Managed and maintained communication with staff of 7 junior and equal colleagues across 3 shifts spanning 24 hours *Organized and took part in work schedules, project assignments, NOC coverage and on-call availability *Developed quality procedural and technical documentation *Coordinated project work with part-time contractors and work-study] employees ===Technical network support=== *Developed advanced methodologies for trouble ticket reporting and connectivity troubleshooting *Provided advanced problem diagnosis and technical advice via phone and walk-up Helpdesk support *Produced and presented training sessions on technical / Internet topics for co-workers ===Organizational leadership=== *Ascended to elected officer positions in organization and affiliated groups *Represented organization and constituent concerns seriously and reliably to other campus organizations *Scheduled and chaired regular committee and board meetings *Represented organization and school at regional and nationwide conventions *Carried on strong traditions of student advocacy, administrative accountability, fairness and integrity ===Publishing=== *Immediately took on chief editorial role in abandoned campus magazine *Proposed and managed operational budget and expanded equipment resources *Developed and maintained consistent look, feel and Branding *Designed final Layout and arrangement of entire publication and coordinated with publisher *Produced 3 issues over two years on very limited and competitive budget and material ==Educational background== ===Bachelor_of_Arts in Computer_Science=== And minor in Journalism
With honors program, full scholarship, ACM and UPE
Northeastern University, Boston,_Massachusetts, 1999 ===High school diploma=== With Salutatory honors and NHS distinction
Saint Mary Regional Jr./Sr. High School, Lynn,_Massachusetts, 1994 ==Position history== ===QA Team Lead=== '''Cyphermetrix''', Factoria, Washington, 2003-2005 ===QA Engineer=== '''Watchmark''' (now Watchmark-Comnitel), Bellevue,_Washington, 2002-2003 ===Field Systems Engineer ("Systems Engineer")=== '''Reuters America,''' Boston,_Massachusetts, 2001 ===Lead Systems Administrator=== '''Shore.Net''' / PRIMUS Managed Hosting Solutions, Lynn,_Massachusetts, 2000-2001 ===Web Developer ("Member of Technical Staff")=== '''Capital Knowledge Partners''' (now defunct), Charlestown,_Massachusetts, 1999-2000 ===Systems Administrator=== '''Harvard_Law_School''', Cambridge,_Massachusetts, 1997-1998 ===Editorial Assistant=== '''Inso Corporation''' (now BTI), Boston,_Massachusetts, 1995-1996

==Organizational history== * '''Way Back Inn,''' Renton,_Washington, 2005 ** Board member, 2005 * '''Resident Student Association,''' Northeastern University, Boston,_Massachusetts, 1995-1999 **Observing member, 1998-1999 **Executive Vice President, 1997-1998 **Residence hall representative, 1995-1997 * '''National Residence Hall Honorary,''' president, Northeastern University, Boston,_Massachusetts, 1996-1999 **President, 1998-1999 **Co-Chair of Recognition, 1996-1997 **Inducted, 1996 * '''Student Government Association,''' Northeastern University, Boston,_Massachusetts, 1995 and 1998-1999 **Resident Student Association representative, 1995 **College of Computer Science representative, 1998-1999 * '''The Northeastern Times In Review,''' Northeastern University, Boston,_Massachusetts, 1995-1997 **Co-editor, 1995-1997 '''''References available upon request''''' __TOC__ Keithtyler