Technical measures need to sit side by side with guidelines for staff, partners and possibly even customers. In short, companies need an effective security policy.

Sales automation gives sales managers and other department heads a clear insight into the selling process, including pipeline information, sales forecasting and hard facts on customer profitability – often for the first time.

Waste is a major issue, and comes in many forms: wasted time, money, resources and effort. Companies should make alterations to their consumption patterns, and immediately see the benefits in real-time.

Successful companies are using data repositories to make better decisions, faster. Discover how collaborative technology is helping to build bigger, more profitable businesses.

The biggest mistake that businesses make is to prioritise acquiring new customers over retaining and enhancing existing customers. Discover how to improve your Customer Relationship Management strategy with advice from leading independent CRM analyst and writer Jennifer Kirkby.

Infrastructure investment rarely hits the headlines. This is because it doesn't fulfil a business purpose in its own right as, say, financial management tools do. Find out how an efficient and robust IT platform will underpin business functions later on.

Retaining the right employees can have a positive effect on your bottom line. Learn how Flexible Working principles and technologies can help you to retain the employees worth holding onto. Independent writer, Sally Flood investigates.

We examine a revolution in document management (DM) and control. Today's DM is focused on extracting value from multiple data sources, storing it on a platform which allows for instant access, and then retrieving it for real business applications. Dave Tyler explains.

Ineffective management of business processes can have disastrous effects on business success and profitability. With the right technologies in place, these inefficiencies can not only be overcome, but can help to pave the way to long-term business achievement. Independent writer, Roger Whitehead, investigates.

There's no such thing as the average customer, but by using segmentation to tailor your marketing, customers can be treated to a rich experience that will pay you back in increased sales and efficiency. But as Linda More outlines, without careful planning, segmentation is not without its challenges.

With the potential mobile workforce in the UK rising to 15.4 million this year, Chris Middleton investigates the growing trend of flexible working and reveals how a mobile culture offers rewards for both employees and management alike.

Experts agree that taking small steps to improve supply chain management can yield benefits - freeing up cash, improving customer service and slashing lead times. So why do so few companies get it completely right? Malcolm Wheatley reveals.

By creating a satisfying and high-quality customer experience, customers not only stay engaged with your business and purchase more, but also become advocates for your company and your brand - as Linda More investigates.

Recent research from the National Hi-Tech Crime Unit revealed that cyber-crime costs UK businesses over £2.4bn a year. Businesses face a growing security burden and must raise their game in order to protect their information assets and, ultimately, their reputations.

Since the Enron and MCI WorldCom accounting scandals rocked the global economy, the spotlight has been firmly fixed on corporate governance. As a direct result, new regulation and officially sanctioned recommendations both at home and abroad are presenting ever-increasing compliance challenges, as Paul Curran examines.

Roger Laing reveals research from leading industry analysts Gartner and Compass, and discusses how an effective Software Asset Management policy cuts costs, increases productivity and boosts your competitiveness.

Consultant Chris Cherrington discusses how businesses can put their growth at risk, and how a deeper customer value strategy builds growth.