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  Contact Us By Phone



Before you pick up the phone, consider our other support options, as they may be quicker and easier for you.

LIVE CHAT
Live Chat enables you to instantly trade real-time messages with one of our award-winning Customer Support representatives. Live Chat is secure and can help with a variety of issues, from email problems to questions about your account.

EMAIL SUPPORT
Send us an email and get on with your life. You'll get a response that day.

MY ACCOUNT
View and change your account information online, with no wait. Change your billing and address information, add/change your email address, change your password, view your invoice, upgrade your service, and more!

SUPPORT
Access step-by-step instructions that resolve most technical issues, from setting up your service for the first time to troubleshooting problems with email.



  Consumer Accounts



Dial-Up
Sales and product upgrades: 800-EarthLink
(800-327-8454)
24/7
Support for your existing EarthLink service: 888-EarthLink
(888-327-8454)
Billing and Account Changes
M-F 7am-midnight ET
Sat-Sun 8am-10pm ET
Technical Support 24/7
Consumer aDSL
Sales and product upgrades: 800-EarthLink
(800-327-8454)
24/7
New service installation: 888-847-4708 M-F 7am-midnight ET
Sat-Sun 8am-10 am ET
Or visit http://orderstatus.earthlink.net
Support for your existing EarthLink service: 888-829-8466 Billing and Account Changes
M-F 7am-midnight ET
Sat-Sun 8am-10pm ET
Technical Support 24/7
Satellite
Sales and product upgrades: 800-EarthLink
(800-327-8454)
24/7
New service general status inquiries: 888-847-4708 M-F 7am-midnight ET
Sat-Sun 8am-10pm ET
http://orderstatus.earthlink.net (where you can also
obtain the phone number of your local installer)
Support for your existing EarthLink service: 800-635-0373 Billing and Account Changes
M-F 7am-midnight ET
Sat-Sun 8am-10pm ET
Technical Support 24/7
Time Warner & BrightHouse Cable
Sales and product upgrades: 800-EarthLink
(800-327-8454)
24/7
New service installation or support for your email, software, or other EarthLink services: 800-817-5508 Installation
M-F 7am-midnight ET
Sat-Sun 8am-10pm ET
Technical Support 24/7
Billing and connection problems: Call your local cable provider To get the phone number of your local Time Warner or BrightHouse provider, just visit http://www.earthlink.net/cable/contacts/
Support for your existing service: 800-817-5508 24/7
Comcast Cable
Sales and product upgrades: 800 Earthlink (800-327-8454) 24/7
New service general status inquiries: 888-847-4708 M-F 7am-Midnight ET
S-S 8am-10pm ET
To schedule new service installation Call Comcast at
888-345-5506
Customers should receive a call from Comcast within two days after an order was placed
Billing or cable connection problems 866-706-8821  
Support for your e-mail, software, or other EarthLink services: 866-570-8333 24/7
Home Networking
Sales and product upgrades: 800-EarthLink (800-327-8454) 24/7
Support for your existing EarthLink service: 800-895-0620 Billing and Account Changes
M-F 7am-midnight ET
Sat-Sun 8am-10pm ET
Technical Support 24/7
MailStation
Sales: 866-874-2070 Everyday 7am-midnight ET
Support for your existing service: 866-874-2071 Everyday 7am-midnight ET
EarthLink Wireless (Wireless handhelds, mobile phones, and CDMA Laptop Cards)
Sales: 800-860-5767 24/7
Support: 888-304-2773 24/7
EarthLink Unlimited Voice
All inquiries: Visit Site  
Voice over IP
All inquiries: 888 300 9385 Technical Support 24/7



  Business Accounts



Dial-Up (Major Accounts)
Sales and product upgrades: 800-788-1514 M-F, 10am-9pm ET
Support for your existing EarthLink service: 888-632-6216 Billing and Account Changes
M-F 10am-9pm ET
Technical Support 24/7
Commercial
WebHosting/E-commerce
Sales and product upgrades: 800-201-8615 M-F, 8am-midnight ET
Sat, 9am-8pm ET
Support for your existing EarthLink service: 800-955-0186 24/7
EarthLink WebHosting (For help with your Earthlink WebHosting, please visit our WebHosting Support Site.)    
Blackberry Enterprise Inquiries
Sales: 800-860-5767 24/7
Support: 888-304-2773 24/7
Business High Speed (Small Office DSL, Business DSL, Business T1, Enterprise T1/T3)
Sales and product upgrades: 888-758-2963 M-F 8am-midnight ET
Sat-Sun 9am-8pm ET
New Service Installation: 888-698-4357 M-F 8am-8pm ET
For Business DSL, visit http://orderstatus.earthlink.net
Support for your existing EarthLink service: 888-698-4357 Billing and Account Changes
M-F 8am-8pm ET
Technical Support
24/7



  Specialty Services



TTY/TDD Service for the Hearing and Speech Impaired
All inquiries: 877-946-6774 7 days a week, 9am-6pm ET
Service in Spanish
All inquiries: 866-287-8329 7 days a week, 8am-midnight, ET
Servicio en Español
Todas preguntas: 866-287-8329 7 dias por semana, 8am-medianoche, Hora este


* If you need to access personal account information, have sufficient information available to prove that you are the account owner. That includes your EarthLink email address and one of the following: password, credit card number used to pay monthly service, secret word or PIN.


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