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	PSC Web Site Feedback Form

To provide better customer support, we would appreciate your feedback on EarthLink's Support Center website.

Why did you visit the Personal Support Center?
What EarthLink product/service are you seeking information on?
Dial up
DSL
Cable
Satellite
Web Hosting
Wireless
Mailstation
Other
What is your overall impression of the Personal Support Center?
Unsatisfactory
Satisfactory, but could stand improvement
Good
Excellent

What did you like most about the Personal Support Center?
The PSC makes it easy to resolve issues myself
I can find solutions quickly on the PSC
The content is accurate and complete

Which area would you most like to see improvement?
The look of the site
Organization of the site. (Make information easier to find)
Content of the articles
Interactive Tools (Access Number Look Up, Verify a Web Site, etc.)
Tutorials

How would you describe your experience?
Your problem was resolved to your satisfaction based on information you found on the site
Your problem was not resolved and you will return to the PSC again in the future
Your problem was not resolved and you will contact us by email
Your problem was not resolved and you will contact us by chat
Your problem was not resolved and you will contact us by phone

How likely are you to use the PSC again?
Not
Likely
Very Likely

I've been an Earthlink customer?
Less than 1 month
Between 2-6 months
Between 6 months and 1 year
Between 1 - 2 years
More than 2 years

My level of experience is best described as?
New to using the internet and computers
Somewhat experienced with the internet and computers
Very experienced with the internet and computers

Please provide any additional comments below.

NOTE: We cannot reply directly to these comments. For immediate technical support or customer service, click here.

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