Password Help
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"I don't know my password"
If you forgot your password, you'll need to create a new one. Go to https://myaccount.earthlink.net/cam/passmain.jsp for more information. |
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"I want to change my password"
If you know your password and want to change it, go to My Account at http://myaccount.earthlink.net and select "Profiles". |
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"I want more information on passwords"
To learn more about passwords, read below. |
General Password Tips
- Did you know your password is case sensitive? Make sure your Caps Lock button is OFF!
- Log in problems are frequently typos - type slowly!
- If you're using the keys on the right side of your keyboard,
make sure the Number Lock button is ON!
- If you recently changed your password, it can take up to 20 minutes for it to reset in our system.
Password Security Tips
Using an insecure password can result in your account being compromised. Follow these guidelines to select and maintain a secure password:
- Don't use passwords that consist of easily accessible personal information, such as address, phone number, or date of birth.
- Make your passwords at least six characters and a combination of numbers and letters. They should also include both capital and lowercase letters.
- Avoid using words that can be found in a dictionary.
- Don't use the same passwords for multiple sites. Reusing passwords, although, tempting, is a security risk. We have found that when a hacker gets a hold of a password, they will try to use it on hundreds of other sites to try to access your personal information.
- Don't give your password out to anyone.
- Change your passwords frequently
Tips for Updating Your Password
- If you recently changed your password, it can take up to 20 minutes for it to reset in our system.
- If your software has been set to remember your password, the next time you try to connect to the Internet or check email, you will be told that your password is incorrect. Simply type in your new password.
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