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Real Customer Relationship Management
Constructing a business around your customers brings greater profits and longevity. Your value to customers, and theirs to you, is the new bottom line every executive should have at their fingertips.

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2 Evidence 2 Evidence

Success Story
Lewmar Group needed a radical overhaul of its business management system to meet high customer expectations. Find out how the platform they selected allowed them to deliver improved service levels.

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For advice on Customer Relationship Management technology, and all your Microsoft business questions, call 0870 60 10 100 or email us.

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Business News
April Security Updates
This month's security updates affect Microsoft Windows, Internet Explorer, a component of Windows, and Outlook Express.
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HCI scheme hit in Budget
Microsoft has urged the Government to reconsider scrapping tax exemptions for the Home Computing Initiative in the recent Budget.
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Learn From Those Mistakes
The ability to learn from mistakes can be the difference between long-term success and failure. Read this independent feature in our Strategy and Vision section.
Features
How are you using your IT Systems?
Find out if your IT systems are justifying your investment. Our scorecard rates your IT systems in the areas of sales and marketing, finance, operations, employee productivity and collaboration, and IT infrastructure.

The scorecard was developed by Microsoft and the independent research firm Keystone Strategy, under the direction of Professor Marco Iansiti of the Harvard Business School.

Visit our Strategy and Vision section to run the test.
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•  SharePoint Portal Server 2003
Discover how SharePoint can assist in creating a complete picture of your business, sharing knowledge across organisation and automating business processes. April 19. London
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•  Introducing the 2007 Office System
The 2007 release of the Microsoft Office system is the most significant Office release for a decade – come and see Darren Strange, the UK Product Manager, explain why. April 25. Reading.
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