Whether you have to solve a problem urgently, want consulting advice or need the latest software patches and releases, Microsoft has a range of Managed Support services, free self-help and free peer-to-peer community support services, to help you get the most out of our products.
With our new business support offerings businesses of all sizes can now take advantage of a direct support relationship with Microsoft, providing direct access to the best available technical expertise, round-the-clock problem resolution, plus training and information services to ensure that your organisation is getting the best possible performance from all its Microsoft solutions.
 | Essential Support is a new range of managed support offerings delivered by Microsoft and sold via our Business Partner network. These provide direct access to the best technical expertise and training services available, and 24x7 problem resolution. |
| Tailored for Enterprise customers, this flexible customisable service offers you access to the highest levels of expertise direct from Microsoft, including technical support services and information services. You also get access to a Technical Account Manager, so you can maximise business value and minimise total cost. |
Incident-based support for businesses that do not need pro-active support management because they may already have dedicated internal resources.
| Professional Support covers all Microsoft products and can be purchased in packs of five incidents or on a pay-per-incident basis. Telephone: 0870 60 10 100 (Mon-Fri, 8:00 a.m. - 6:00 p.m.) |
| If you've bought a Microsoft product or licence, you may be eligible for phone or online incident-based technical support at no charge. Contact 0870 60 10 100 (Mon-Fri, 8:00 a.m. - 6:00 p.m.) to find out if you are already eligible. |
In order to attain the status of Microsoft® Certified Partner and Gold Certified Partner, a technology company must meet Microsoft certification criteria. When you’re thinking of implementing a support service you need to be sure you’re working with a reputable company so you can rely on receiving a solution that meets your specific requirements.
Microsoft Accredited Partner Support and services
Software Assurance is a simpler way of obtaining the latest releases of Microsoft products during your agreement coverage and includes several key benefits of support, tools and training that can help you save time and money.
More information
Options for organisations or individuals who are happy leveraging the IT community or finding the answer to their problem themselves.
| Use these online support and troubleshooting resources to quickly and easily solve your technical problems. |
| Collaborate online with your peers, Microsoft experts and other members of the IT community. |
