Support WebCast Level Descriptions

To ensure that participants get the most out of each Support WebCast, the technical level of the presentation has been included. Classification has been done in accordance with the classic undergraduate class model and the description of each level is listed below.

100 level: Is an introduction to the topic or overview. The 100-level Support WebCast assumes little or no expertise with the topic being covered.

200 level: Assumes 100-level knowledge and a fairly complete understanding of the features. The 200-level Support WebCasts may discuss case studies that cover a breadth of common scenarios or explain how to use more advanced features.

300 level: Assumes 200-level knowledge and an in-depth understanding of product features in a real-world environment. The 300-level Support WebCasts may go into unusual case studies that illustrate specific aspects of the product that are key to improving performance or interoperability.

400 level: Assumes the deepest level of technical knowledge we expect a customer to have. The 400-level Support WebCasts are essentially expert-to-expert sessions. The content provides the means for customers to push products to maximum performance, achieve the broadest possible interoperability, and create applications using even the most advanced features.