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 "Easy Procedures", Chile |
| »To win at the WSA 03 led to a significant increase in visits.« |
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 Easy Procedures is a product from Chile that started in 2001. The team behind it – engineers, sociologists, lawyers, ICT experts and geographers – had a vision: Communication processes between citizens and public agencies were to be improved, public administration services should become more effective and transparent, and the use of the Internet in the country should be encouraged. |
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 In the meantime, the Easy Procedures website has become a »catalystfor simplification« regarding communication with public agencies in Chile. »To win at the WSA 03 has helped our project to become well-known both nationally and internationally, which led to a significant increase invisits. Today, we have an improved website, and we have managed to triple our amount of visits«, the producers say. |
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 The new website of the service, which provides all relevant government-related information and forms at one place on the Internet, has been launched in 2004, and it currently has 10,500 unique visitors per month. 85 per cent of all users are from Chile, the others are from the US, Peru, Mexico, Argentina and Spain. 2,000 consultations are being conducted every month, in not more than 48 hours. |
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| The producers of Easy Procedures are proud of the fact that more than 240 government-related procedures can be completed online, significantly helping citizens to save time. Especially people in remote areas benefit from this service, as getting to a city is not always easy for them: »Chile is a country with a rough landscape, which often makes it difficult to travel.« |
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14.10.05
