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1. How does Marriott's Look No Further® Best Rate Guarantee work?
2. How do I submit a claim?
3. How much time is needed to process my claim?
4. What information do I need to send to Marriott to help verify my claim?
5. How do I create a screen shot or printed copy of a Web page?
6. Do I need to make a second reservation when I find a lower rate?
7. I made a reservation on a non-Marriott Web site for a higher rate than I found on Marriott.com. Do I have a valid claim?
8. I purchased a travel package and was offered a special rate to extend the stay beyond the package dates. Is this rate eligible?
9. I have reserved an advance purchase rate by calling the property, and have found a lower advance purchase rate on Marriott.com. Will I have to pay a cancellation fee?
10. Marriott honored my claim and now I need to cancel my second reservation. Will Marriott reimburse me for the cancellation fee on the second reservation?
11. Can I submit a claim based upon a lower rate found on any Web site?
12. How can I tell if the room types are comparable?
13. How will rates quoted in different currencies be compared?
14. Am I eligible for Marriott Rewards points when my rate is adjusted?
15. I found a less expensive Marriott rate on an Internet Web site, but I was not able to make the reservation on that site. Do I have a valid claim?
16. I found a less expensive room rate on a competing hotel company's Web site for a similar room as my Marriott reservation. Do I have a valid claim?
17. My travel agent quoted me a lower Marriott rate than the rate I reserved on Marriott.com. Can I submit a claim?
18. I made a reservation on Marriott.com and was quoted a lower rate when I phoned the Marriott hotel front desk directly. Can I submit a claim?
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1. How does Marriott's Look No Further® Best Rate Guarantee work?
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Here's how:
1) Make a reservation through any Marriott reservation channel (in other words, through one of the Marriott Web sites, by calling our reservations centers, or a property directly).
2) The Marriott rate and the "Comparison Rate" must be found, and a completed Claim Form submitted, within 24 hours and must be for the same hotel, room type and reservation dates. All claims must be submitted at least 24 hours before check-in time.
3) If the lower rate you found qualifies, we will adjust your room rate to reflect the lower rate, and give an additional 25% off that lower rate. For example: Reserve a room with Marriott for $100. If you find a lower rate for $80 and submit a valid claim, the new rate will be $60. [$80 - ($80 x 25%) = $60]. (Subject to terms and conditions). |
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3. How much time is needed to process my claim?
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| Marriott Customer Care will process all claims within 24 hours of receipt. However, please keep in mind that the comparison rate must be found, and a claim submitted, within 24 hours of your initial reservation. In addition, to assure we can process your claim in time for your arrival, claims must be submitted at least 24 hours prior to hotel check-in. |
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4. What information do I need to send to Marriott to help verify my claim?
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The claim form outlines all required information for your claim. You will need to provide Marriott with specific information depending on where you found the comparison rate to help us verify your claim.
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If your Comparison Rate was found on a... |
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Your claim must include... |
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| Non-Marriott Internet Web site (for example: Hotels.com, Expedia.com, Travelocity.com) |
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URL of the page where you saw lower rate. You may also send an electronic or printed copy of the web page showing the lower rate. |
| Marriott Internet Web site |
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Marriott confirmation number |
| Marriott Worldwide Reservations |
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Marriott confirmation number |
| Marriott hotel |
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Marriott confirmation number |
| Travel agency or travel management company |
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Marriott confirmation number |
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5. How do I create a screen shot or printed copy of a Web page?
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You can send a screen shot to demonstrate that you found a lower rate on a travel Web site.
- To create a screen shot, follow these instructions for a PC:
- Press the PrtSc key (print screen)
- Open a blank document within Microsoft Word or other word processing program
- Select Edit and then Paste from the Toolbar (top left)
- Click on the word "File" at the top left of your computer
- Click "Save as"
- Select "Desktop" and then "Save"
- Print this screen shot and label it with your name and contact information
- Fax the screen shot and a completed Claim Form to 402-390-3675. Or email the completed form to Look@Marriott.com. If you are faxing from outside of the US or Canada, please use the dialing sequence [International Dialing Access Code] + 402 + 390-3675
- For Apple computers running OS X:
- Press Command-Shift-4 and drag to select the area you want in the picture
- To take a picture of a specific window, press Command-Shift-4 then the Space bar. Move the pointer over the area you want so that it's highlighted, then click
- The picture is saved as a Preview PDF file on the Desktop
- Fax the screen shot and a completed Claim Form to 402-390-3675. Or email the completed form and the screen shot to Look@Marriott.com. If you are faxing from outside of the US or Canada, please use the dialing sequence [International Dialing Access Code] + 402 + 390-3675
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6. Do I need to make a second reservation when I find a lower rate?
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Making a second reservation will depend on where you find the lower rate.
You will need to make a second reservation if you find the lower rate through a travel agency/travel management company or Marriott, whether from one of our Worldwide Reservations Centers, a property directly, or an official Marriott Web site.
Submit both Marriott confirmation numbers on your claim form. Marriott Customer Care will process your claim and cancel one of the reservation numbers as appropriate at no charge to you.
If the lower rate comes from a non-Marriott Internet site, a second reservation is not required. In this instance, submit your confirmation number and the Web address of the non-Marriott Internet site to help us verify the lower rate. |
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11. Can I submit a claim based upon a lower rate found on any Web site?
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| Most Internet Web sites are included in Marriott's Look No Further® Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the Web site must be one in which you can complete the transaction on the site. Opaque providers of hotel rooms, such as Priceline.com and Hotwire.com, that do not reveal the hotel brand name until after you have pre-paid your hotel room do not qualify for the guarantee. |
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12. How can I tell if the room types are comparable?
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Marriott Customer Care will consider size, view, amenities, number of guests, and bed type when comparing room type. Each factor must be the same to verify a claim. For example, a room with a king bed will be compared with a room with a king bed. A room on the concierge floor will be compared with a similar room on the concierge floor. A room with an ocean view will be compared to a similar view.
Examples of non-comparable rooms:
| Room Description (reservation #1) | | Room Description (reservation #2) | | | Suite with a limitation of 4 individuals | | Suite with a limitation of 6 individuals | | Room faces the ocean | | Room does not face the ocean | | Room has one King size bed | | Room has two Queen size beds | |
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