Dell, OEM, WSUS and Ed
Reading Charlie's blog on an issue with Dell Open Manage 4.3 and below and SBS 2003 sp1, reminded me that I've not seen any resolution for you guys on the issue with getting WSUS installed on Dell OEMs.
For one, because I don't have a Dell OEM, I can't get a support ticket opened up to ask about it and there is nothing on their Service web page that I can tell that confirms or denies the issue we are seeing where we can't get WSUS on a Dell OEM machine. It's getting stuck on the Dell supplied IWAM account ...and while it 'shouldn't matter' ...apparently it does. I don't like to be too alarmist if I don't personally see an issue, but all I know is that I've had too many folks report this issue to not take it as gospel.
Ed complains that Bloggers shouldn't get preferential treatment when we publically complain ...and Ed... I quite agree with you. In that respect my blog is no different than the 'full disclosure folks' I rant about. One shouldn't have to have a vocal hissy fit about something that is broken to get it fixed, the vendor should just do something about it.
For me, I'd personally like it if Dell would have some sort of designated liason with the SBS community. I'm sure we sell enough Dell boxes around here. But when we're just hitting a brick wall ...sometimes it just makes you feel better to hiss...well, just a little anyway.
So for any of you folks that ARE seeing this issue and DO have a Dell support contact? Can you do me a favor and see what the status is of this? Feel free to ping me or contact via the blog.
