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Troubleshooting and SupportMicrosoft recommends that you use these resources in the following order, to get the best value from your support experience. | 1. Online Self-Help Support |
Security
Security tools, security response information, and the most prescriptive security guidance Microsoft offers, to assist IT Professionals in securing their systems. Key response resources are PC Safety virus-related support and Security Bulletin Search.
Microsoft Knowledge Base and How-To
Search the vast Microsoft Knowledge Base, including thousands of How-To articles.
Product Support Centers
Find resources such as step-by-step instructions addressing common issues and topics, organized by product.
DLL Help Database Search
Search the DLL Help database to identify the software that installed a specific version of a DLL.
Events and Errors Message Center
Enter the message source and ID to receive an explanation, recommended user actions, and links to additional support and resources.
Microsoft Support Webcasts and TechNet Webcasts
Watch live technical presentations given by Microsoft experts, and participate in live Q&A sessions after each presentation.
TechNet Events Repository
Find supporting documentation, reference materials, and media from TechNet events and briefings listed by product or technology.
TechNet Script Center
Thousands of sample scripts plus tools and resources to author your own scripts.
Chats
Register for online discussions with one or more Microsoft experts, or search the transcript archives.
Newsgroups
Access over 20,000 active newsgroups about products, technologies, technical support, and a range of other topics.
Sign up for Microsoft User Groups
Get information and support via these professional user groups and other interest-specific groups.
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| 2. Subscription-Based Support |
Microsoft TechNet Subscription
Subscriptions include the monthly delivery of CD or DVD updates with the latest, authoritative technical information on Microsoft solutions, straight from the source.
Technical support benefits of a subscription include:- Two complimentary support incidents (a $490 value) and a 20% discount on all additional support calls
- Unlimited managed newsgroup support: Get reliable answers by next business day from Microsoft Support Staff
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| 3. Assisted Incident Support |
E-Mail Support
Get online incident help from a Microsoft Support Professional via e-mail.
Phone Support
Get incident help from a Microsoft Support Professional via phone support.
Phone Support Contract
Order a 5-Pack Phone Support Contract for a discounted price.
Advisory Services
Microsoft Advisory Services is a remotely-delivered, consultative support option that adds the element of proactive support, providing a comprehensive result beyond your break-fix product maintenance needs.
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| 4. Contract-Based Support |
Premier Support
Premier Support gives you the flexibility to choose the support options that best fit your organization. Plus, with Premier Support, you receive direct access to Microsoft technical experts any time, day or night.
Essential Support
The Essential Support plan includes support account management, support assistance, problem resolution support, and information services. |
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