Microsoft recommends that you use these resources in the following order, to get the best value from your support experience. 1. Online Self-Help SupportSearch the vast Microsoft Knowledge Base, including thousands of how-to articles. Find resources such as step-by-step instructions addressing common issues and topics, organised by product. Enter the message source and ID to receive an explanation, recommended user actions and links to additional support and resources. Find supporting documentation, reference materials and media from TechNet events and briefings listed by product or technology. Find supporting documentation, reference materials and media from TechNet webcasts and briefings listed by product or technology. Find upcoming events such as industry trade shows, TechNet events and user group events organised directly by Microsoft and third parties. Thousands of sample scripts plus tools and resources to author your own scripts. Register for online discussions with one or more Microsoft experts, or search the transcript archives. Access over 20,000 active newsgroups about products, technologies, technical support and a range of other topics. Get information and support via these professional user groups and other interest-specific groups. 2. Subscription-Based SupportThe monthly TechNet Plus DVD subscription includes the latest authoritative technical information on Microsoft solutions straight from the source. Technical support benefits of a subscription include: - Two complimentary support incidents (a £275 value) and a 20% discount on all additional support calls
- Unlimited managed newsgroup support: Get reliable answers by next business day from Microsoft Support Staff
3. Assisted Incident SupportGet online incident help from a Microsoft Support Professional via e-mail. Phone Support Simply call 0870 60 10 100 from Monday to Friday 8:00 a.m. to 6:00 p.m. and quote your respective Microsoft Product ID. (Calls charged at national rate - currently 8p per minute.) Microsoft Professional Support has been developed to provide business users with assistance from our experts when experiencing problems with Microsoft Software. 4. Contract-Based SupportPremier Support gives you the flexibility to choose the support options that best fit your organisation. Plus, with Premier Support you receive direct access to Microsoft technical experts any time, day or night. The Essential Support plan includes support account management, support assistance, problem resolution support and information services. | |
