| Q. | How can I get help with specific licensing questions? |
| A. | Review the Licensing section for information on specific program details, licensing briefs, and other resources. Or you can call (800) 426-9400, Monday through Friday, 6:00 A.M.–5:30 P.M. Pacific Time to speak directly to a Microsoft licensing specialist. Worldwide customers can see Microsoft licensing sites worldwide to find contact information in their locations. |
| Q. | Where can I buy software licenses through a Microsoft Volume Licensing program? |
| A. | Contact your Microsoft partner, reseller, or local Microsoft Sales Office for assistance.
Find an authorized reseller near you. If you are a reseller yourself and want to offer volume discounts on Microsoft products to your customers, contact your distributor, or call (800) 426-9400 to speak to a licensing specialist. |
| Q. | Where can I find information about existing Volume Licenses I have already purchased? |
| A. | Customers in the Open License program can use the eOpen tool to: | • | View Open License information for one or more authorization numbers in a single view. | | • | Create and retain personalized views of license purchase history information. | | • | View Open License purchases made in more than 180 countries. |
Your Large Account Reseller, Enterprise Software Advisor, or local Microsoft sales representative can assist with questions regarding Select or Enterprise Agreement status, additions, or changes. |
| Q. | How can I find out what my Volume Licensing use rights are for a specific product? |
| A. | Each Microsoft product includes an End User License Agreement (EULA) text file. This file is displayed when installing the package and can also be located on the media kit (file name is EULA.txt). If you are an Open License, Select License, or Enterprise Agreement customer, your use of the products licensed under your agreement is governed by the terms of your license agreement and the product use rights specific to such products. The product use rights will be made available to you via the website Microsoft identifies or by some other reasonable means. If you cannot find what you need on the EULA, please contact a licensing specialist at (800) 426-9400. |
| Q. | I provide software services and/or hosted applications to my customers. Which Microsoft Volume Licensing program should I choose? |
| A. | Service providers cannot use Full Packaged Product (FPP), Open, Select, or EA licenses purchased in their name to provide software services. Instead, Services Provider Licensing Agreement (SPLA) licenses provides third-party commercial use rights to service providers, who will be the holder of these Microsoft licenses, so that end customers receiving this software service are not required to obtain their own Microsoft software licenses. For more information about service provider licensing, visit the SPLA Web page. |
| Q. | What is the Microsoft Volume Licensing Product List? |
| A. | The Microsoft Volume Licensing Product List is a monthly publication that provides information about Microsoft software and online services licensed through Microsoft Volume Licensing programs. |
| Q. | What is the difference between the Product Use Rights (PUR) document and the End User License Agreement (EULA)? |
| A. | The End User License Agreement (EULA) is associated with retail and OEM software. The Product Use Rights (PUR) document is associated with Volume Licensing. The OEM use rights are between the customer and the OEM. The retail and Volume Licensing use rights are between the customer and Microsoft. Volume Licensing customers are provided additional benefits, such as re-imaging and downgrade rights, that may not be available in other software channels. |
| Q. | What are the different ways to license Microsoft software? |
| A. | | • | Full Packaged Product (FPP): Boxed, shrink-wrapped software. Licenses for this type of software are acquired through retail outlets or through resellers. FPP is for consumers who are looking for a small number of software licenses. You can purchase both full versions and upgrades of software through FPP.
| | • | OEM/System Builder: OEM and OEM System Builder software is preinstalled on a new PC. | | • | Volume Licensing programs: For organizations that use multiple copies of Microsoft software, Volume Licensing is a flexible and economical way to acquire from five to thousands of licenses for software. Volume Licensing agreements, including Academic Volume Licenses, do not offer the full license for Windows Client operating systems; Volume Licensing covers only Windows Client upgrades. The full operating system license must be acquired as FPP or pre-installed by an OEM or System Builder.
|
|
| Q. | Can I order a PC with no operating system from a manufacturer and then use my Volume License to install Windows on the desktop?
|
| A. | No. Volume License agreements—including Academic, Government, and Public Sector—never cover the initial full Windows Client operating system license. Volume License agreements cover only Windows Client upgrade licenses. Windows upgrades are designed to upgrade previously acquired qualifying desktop operating system licenses. See the PUR for more information on qualifying underlying licenses.
|
Q.
A. | |
