FAQ's

ANSWERS

1. Am I registered?
   You will receive confirmation within a 3-day turnaround. Any questions please email lauren@ukoug.org with SIG registration as the subject.
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2. Do I get a free 3 day pass for Conference if I take out Professional membership?
   Unfortunately not - only Corporate, Charity or Partner memberships receive a free place at Conference. please contact oliver@ukoug.org for further info.
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3. How can I pay my Membership Renewal Fee?
   We take payment by Credit Card, Cheque or BACs. Please call on 020 8545 9670 for more information. Alternatively email info@ukoug.org with payment as the subject.
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4. How do I find out my membership number if I have forgotten it?
   Please note that all correspondance sent out from the UKOUG will quote your membership number. If however, you do not have any of this to hand and you can not find your main contact to ask them, then please send an e-mail to oliver@ukoug.org with Membership number reminder as the subject.
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5. How do I know if my membership renewal fee has been received?
   Please call 020 8545 9670 and select either option 2 (Membership Department) or option 4 (Accounts Department). Alternatively email info@ukoug with renewal as the subject.
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6. How do I register for Conference?
   Please call 020 8545 9670 or email info@ukoug.org with UKOUG 2006 registration as the subject.
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7. I haven't received confirmation for my registration for a SIG, what should I do?
   Please call the events team by dialing 020 8545 9670 and selecting option 1. Alternatively email lauren@ukoug.org with SIG registration as the subject.
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8. Is the UKOUG part of Oracle?
   No we are completely independent. Please refer to http://www.ukoug.org/about/
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9. What are the payment details for the UKOUG?

   Please note that the following information is for UKOUG and SIG payments only and should NOT be used to make payment for the UKOUG Conference. For payments and details relating to registration for the UKOUG Conference, please contact the UKOUG Registration Office on 01252 77 15 93. 

   The UKOUG accepts all major credit cards please call 020 8545 9670. Cheques to be made payable to: UK Oracle User Group. UKOUG User Group House 591-593 Kingston Rd Wimbledon SW20 8SA. (Registered Office) Bank Details for BACS payments only: UK Oracle User Group Barclays Bank PLC P.O.Box 61 Bracknell Berks RG12 1GJ. Account No: 10917486 Sort Code 20-11-74 Reg No. 2334102 Vat No. 529 9660 96. Any questions please e-mail Lola@ukoug.org  with Account reminder as the subject.

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10. What does DBMS stand for?
    DBMS is Database Management Systems and our DMBS SIG objectives are to provide a platform whereby the user population can become aware of the contents and issues surrounding the product.
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11. What is the password for the members only area of the website?
    If you do not know the password please call 020 8545 9670 with your membership number to hand. Alternativly email info@ukoug.org with password as the subject.
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12. Where can I find information about Oracle's pricing and licensing policies?
    The general principles for Oracle licening and pricing can be found at http://oracle.com/corporate/pricing with the 'Software Investment Guide' being a very useful source of information. This guide defines Oracle's policies and cannot be challanged by their sales force. Useful email addresses for specific pricing & licencing questions can also be found here.
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13. Will I get a discount on membership if my company already have UKOUG membership?
    Unfortunately at present the answer is no. We are however able to offer a waived £100 joining fee if 3 or more new memberships are taken out at one time. Please email oliver@ukoug.org for more information.
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14. Would taking professional membership entitle me to a free place at the annual UKOUG Conference & Exhibition?
    Unfortunately not - In this case full corporate, charity or partner membership would need to be taken. Please email oliver@ukoug.org for more information.
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