End User Management
Improve Visibility and Increase Web Customer Satisfaction
Do you need powerful visibility into the application issues affecting your customers? End User Management for your custom, packaged or eCommerce applications will help assure an optimal customer experience by:
- Quantifying the real customer experience relative to availability of the application and established service levels.
- Resolving the application problem quickly by looking into detailed customer activity.
- Finding and fixing application problems before your customers find them.
- Understanding and mapping the performance of the customer activities to related business services and objectives.
- Empowering your technical administrator by tying infrastructure performance issues to end user and customer functional activity.
End User Management provides transaction simulation, measurement and reproduction resulting in increased conversion and adoption rates, reduced application support costs, and improved customer satisfaction.
Transaction Simulation: Foglight® Transaction Recorder is a transaction simulator that measures transaction availability to ensure you discover problems before your customers do.
Performance Measurement: Foglight® Experience Monitor for Web-based applications optimizes the real customer experience, improves capacity and quickly diagnoses performance problems.
Problem Reproduction: Foglight® Experience Viewer captures what every customer is seeing, in real time and historically, to reproduce and diagnose customer Web experience problems.
End User Management also complements our existing performance and productivity solutions for:
Foglight Experience Monitor
Foglight Experience Monitor for Web-based applications optimizes the real customer experience, improves capacity and quickly diagnoses availability problems. Foglight Experience Viewer
Foglight Experience Viewer captures, stores and plays back the entire Web experience for every real user, providing monitoring and alerts on content and statistics for known problem outcomes and robust search functionality for newly discovered problems. Foglight Transaction Recorder
Foglight Transaction Recorder, a component of Foglight, provides the ability to measure the performance of customer transactions for Web-based applications, whether they are packaged applications such as SAP, PeopleSoft, Siebel eBusiness Applications, Oracle E-Business Suite or custom applications.
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