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The following table provides additional information to help you choose the appropriate support plan. If you have any additional questions or require assistance, please contact your Adobe sales representative or Adobe reseller.
| Program Offering | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Standard Installation/ Product Defects | Yes | Yes | Yes | Yes |
| Adobe provides technical support for standard product installation and troubleshooting for verified product defects. | ||||
| Product Features / How To | Yes | Yes | Yes | Yes |
| Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help. | ||||
| Interoperability (limited) | Yes | Yes | Yes | Yes |
| Adobe supports the use of multiple Adobe products in a workflow, including product, file, and process troubleshooting for file types and applications that have been certified by Adobe to work together. | ||||
| Interoperability (standard) | Yes | Yes | Yes | |
| Adobe provides Bronze level Interoperability support as well as support for documented features using third-party applications and plug-ins. The customization of applications or Adobe file format is not supported. | ||||
| Interoperability (Adobe Desktop and Server Products) | Yes | Yes | ||
| Adobe provides Bronze and Silver level Interoperability support as well as support for connections between Adobe products, between products and the operating system, and between products and required technologies such as databases and web servers. Support includes set up and configuration of Adobe products, but does not include configuration of third-party technology. | ||||
| Scripting in Documents Scripting & Automation (ie. JavaScript, VBScript) | Yes | Yes | Yes | |
| Adobe supports default scripting features (actions) included in Adobe products. Support includes troubleshooting (debugging) of scripts, steps, and expected behaviors of code provided with or generated by the Adobe application, but does not include creation or troubleshooting of user-authored code. | ||||
| Network Configuration and deployment | Yes | Yes | ||
| Adobe supports installation and deployment of Adobe software on a network using Tuner, WMI, SMS, and other network installation technologies certified by Adobe. | ||||
| Deployment Planning and Workflow | Yes | Yes | ||
| Adobe provides technical guidance and best practices for the deployment and configuration of server or volume licensing of new or upgraded Adobe products on a network environment. Support does not include the creation or approval of customized network roll-out plans. | ||||
| Application Scripting & Integration | Yes | |||
| Adobe supports application scripting and integration with certified third-party servers and other technologies. Support includes troubleshooting the script used to extend the functionality of core product features and may include samples to illustrate required capabilities; support does not include writing, troubleshooting or approval of production-ready code. | ||||
| Code Samples | Yes | |||
| Adobe supports code samples contained within the product and sample lines of code provided to a specific customer by a Support Consultant to illustrate desired capabilities; Adobe does not support code samples posted to an Adobe knowledgebase or user forum, and Support Consultants will not write or provide production-ready code. | ||||
| Bronze | Silver | Gold | Platinum |
|---|---|---|---|
Single Incident $4991 Call to purchase |
Core price $10,0001 Call for pricing info and to purchase |
Call for pricing info and to purchase |
Call for pricing info and to purchase |
1Sales Tax may apply in some states.
A Silver or Gold support plan covers both ColdFusion Enterprise and ColdFusion Standard.
The following contact information is for customers using ColdFusion Enterprise in North America.
Get answers to nontechnical questions.
Get answers to technical questions for a specific product.
Installation support is limited to installation issues only.
The following contact options are available for Bronze, Silver and Gold support plan contract holders.
The following contact options are available for Platinum support plan contract holders.
Note: Review our Technical Support Policy for Troubleshooting ColdFusion Performance and Stability Issues.
You qualify for free web-based installation support if all of the following conditions are true:
Note: Multiple ColdFusion instance installation, distributed installation and Clustering is not part of free web-based installation support.
Beginning July 1, 2005, ColdFusion 5 support will only be available to customers who hold a current Silver or Gold support contract.
Beginning on January 1, 2006, ColdFusion 5 support will only be available to customers who hold a current Gold support contract.
As of January 1, 2007, support for ColdFusion 5 will formally end and no longer be available unless negotiated under individual, separate agreements.
Note: No product fixes will be provided for ColdFusion 5 moving forward with the exception of critical security fixes.
Copyright © 2007 Adobe Systems Incorporated. All rights reserved.
Use of this website signifies your agreement to the Terms of Use and Online Privacy Policy (updated 06-21-2006).
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