Flex for business apps

Organizations can use Adobe® Flex™ to create rich Internet applications (RIAs) that combine services from multiple back-end systems into a real-time task- or user-centric view of the application. Using Adobe Flex 2 integrated with Adobe LiveCycle® software, a J2EE-based suite of enterprise products, organizations can integrate, automate, and protect complex business processes. Combining LiveCycle software with RIAs gives organizations and their customers the benefits of a fully integrated set of process automation tools and rich applications to enable better engagement, more transparency into business processes, and increased collaboration.

For example, an RIA created using Flex can guide a call center representative through a call, including opening, updating, and closing a case, and then launch a custom e-mail creation tool to follow up with the customer. Customers can take advantage of real-time online customer support through video, chat, or co-browsing help. Insurance companies can link multiple systems to handle new account enrollment from a single, intuitive user interface. Banks can create an application that automates and simplifies mortgage application processing.

Process integration applications built with Flex can:

• Increase employee productivity by tying multiple application back ends into a single, task-based user interface
• Increase application usage while decreasing server load
• Eliminate redundant data entry
• Lead to more informed decision making