Frequently asked questions about Online Purchase.
- I've gone to the Parallels Web site to order products, but I am directed to a third-party site. What is RegNow and is it authorized to process my purchase?
- When I reach the page where I approve my order, there is an item in my invoice called Extended Download Service. What is it? Why is it there? How can I delete it if I don't want it?
- I tried to order your product but I keep getting the error that my order cannot be processed at the moment. Is there another way I can order the product?
- I ordered the product via Parallels online store but didn't receive the serial number or the link for the product.
- I ordered a wrong product. What should I do?
- I cannot download the product using the link given in the invoice.
- What types of payment are accepted?
- What currency can I use to pay for the order?
- When I proceeded with the purchase the final price is bigger than the price, shown near the "Buy now" button.
- I'm trying to upgrade to the newer version of the software but I forgot my registration details.
RegNow is a division of Digital River which is a company that runs some of the world's largest online stores for top retailers. Parallels has contracted with Digital River to manage all of our Web-based sales. That's why when you make a purchase from the Parallels Web site, you get a receipt from Digital River. That's also why we recommend that if you experience any problems with the Parallels Web store, you should contact Digital River's customer service department at regnow.com/help_contact.html. Their staff is in the best position to help you if you're having a problem with an Parallels order.
When I reach the page where I approve my order, there is an item in my invoice called Extended Download Service. What is it? Why is it there? How can I delete it if I don't want it?
You can protect your purchase with our Extended Download Service. We'll keep a backup copy of your digital file for a period of 1 year, should you need to re-download it for any reason. If you do not purchase the Extended Download Service, you have 15 days from the date of your purchase to download your order.
It is there as a courtesy and to help you protect your purchase. If you do not wish to purchase this service, simply check the remove checkbox next to Extended Download Service and click the Update button. The service will be deleted from your invoice.
I tried to order your product but I keep getting the error that my order cannot be processed at the moment. Is there another way I can order the product?
First, please ensure that your credit card is valid and is not over your credit limit. Sometimes a transaction is rejected because of network traffic and has nothing to do with your card or with you. If you try a second time and that doesn't work, please try to purchase with another credit card. If the system still won't accept your order, there is a possibility that the RegNow servers are temporarily down. Please contact Parallels Sales Department for further assistance.
I ordered the product via Parallels online store but didn't receive the serial number or the link for the product.
The Parallels store automatically displays you the registration codes and sends an e-mail after a purchase that includes those registration codes. Please re-check the information that was sent to you after the purchase. If you still can't find it, please check the folder where your email sends SPAMs. It is possible that the message with your registration code and link was misidentified as SPAM. If the message does not appear withing 30 minutes, please contact Parallels Support team at regnow-support@parallels.com.
I ordered a wrong product. What should I do?
Please contact Parallels Support at regnow-support@parallels.com. and describe the situation, including the name of the product you wanted to buy. They will assist you on how to get the correct product.
I cannot download the product using the link given in the invoice.
If you are having problems downloading Parallels software, please make sure that you have all download managers and download accelerators turned OFF before downloading. The Parallels server cannot download software if your system has that type of software active. Now, please try to download the software again with the managers turned off. If you still have problems, please contact Parallels at regnow-support@parallels.com..
What types of payment are accepted?
We accept payments via wire transfers, PayPal and credit cards. You also can pay by check.
What currency can I use to pay for the order?
We accept payments in almost every currency. You will be able to choose the currency during the purchase process.
When I proceeded with the purchase the final price is bigger than the price, shown near the "Buy now" button.
If you live in Europe, the most likely reason for the discrepancy in prices is due to VAT.
Any digital products sold into the European Union include a VAT (Tax) charge of 17.5%. (NOTE: If your product is being delivered outside of the EU, you will not be charged VAT once you have entered your payment information.)
Any physical products sold into the European Union include a VAT charge. However, the VAT rate, and hence the total price, may alter once your shipping destination has been selected.
For customers from Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, and the UK, the national VAT rate will be applied. For all other EU customers, the UK VAT rate of 17.5% will be applied. A VAT invoice can be viewed and printed at the end of your purchase.
If that is not the case, please contact Parallels at regnow-support@parallels.com and they will assist you.
I'm trying to upgrade to the newer version of the software but I forgot my registration details.
You need to contact Parallels Support at regnow-support@parallels.com. first and provide the support team with the e-mail address you used when the software was purchased. Your registration data will be re-sent to you at that address. If you've moved, you'll need to let support know that as well.
