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Microsoft Services is the consulting, technical support, and customer service arm of the world’s leading software company. The organization helps customers and partners discover and implement high value Microsoft solutions that generate rapid, meaningful, and measurable results. With its global partner network and support infrastructure, Microsoft Services enables the successful
adoption, deployment, and use of Microsoft solutions and technologies for all customers, from the individual to the enterprise. Microsoft Services is designed to provide the right scope of services at the right time, including localized support solutions for businesses and consumers around the world. | | | | | | | | | |  | | | | |
“We could not have met our schedule without Microsoft Services. Microsoft Services is indispensable. We did an enterprise deployment in a short time with a product on which we had only minor training.”
| | | | Cecil Somers, Technical Support and Operations Manager for Enterprise Intranet Technology, Wachovia Corporation | | | |  | | | |
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Microsoft shares with its partners an unwavering commitment to provide great customer service. We strive to not only satisfy our customers, but also to delight them. Perhaps that’s why nine out of ten of our business support customers indicate that they would recommend Microsoft Services to a colleague who needs IT services.* | |
Customer satisfaction is our most important business objective. Each of our employees is evaluated on the satisfaction levels of their customers. We regularly conduct customer satisfaction surveys to make sure we’re meeting your expectations.
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We work with you to understand your needs and develop a comprehensive solution—and then help make sure that the solution is generating results. You define your conditions of satisfaction for your project. We don’t consider an assignment complete until each of your conditions has been met to your satisfaction.
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We aren’t looking to lock you into costly, ongoing commitments to onsite resources. Our goal is to complete the job to your satisfaction with the right level of service for your business and to transfer our knowledge to your team to help ensure your future success.
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Microsoft Services and its partners provide a direct connection to the knowledge and expertise of the world’s leading technology company. We offer the right resources to help you optimize solutions for any stage of the IT lifecycle, and gain more value from your IT investments. | |
Working with Microsoft Services gives you direct access to our technical expertise and resources. Our professionals and partners work closely with Microsoft product teams, providing unique access to the best experts in Microsoft technology. We’re also skilled at integrating our products into mixed IT environments.
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With our partners, we provide a wide range of consulting and support services for every stage of planning, deployment, and management. All services can be tailored to fit the needs of any size business and to address specific technology elements. We have extensive experience with businesses of all sizes, including many of the world’s leading corporations.
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Integrating more than 25 years of technology expertise with real-world implementation, Microsoft Services provides proven best practices to help you minimize your risk, reduce project timelines, and deliver tangible business results. | |
Leveraging Microsoft’s own best-practice models, Microsoft Services offers frameworks for development and operations that are used by our own product development and IT groups. We can train your staff on these practices to help ensure that your business is making the best use of Microsoft technology.
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With our leading edge technology centers, we help reduce your risks and time-to-market by prototyping and evaluating your solutions prior to deployment in your IT environment. Using these centers, Microsoft Services and its partners can often prototype solutions in weeks, not months.
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Microsoft Services partners include more than 775,000 partners worldwide, covering nearly every industry, so you have ultimate choice and flexibility when selecting additional IT resources. | |
We work in partnership with companies ranging from established market leaders to emerging market innovators. So you get the advantage of industry-specific expertise, choice, flexibility and local access, plus the backing of the world’s leading technology company.
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Our certified partners are an extension of our own Services organization—receiving rigorous certification training and the latest product updates directly from Microsoft. Plus, they get advance information and training on new Microsoft technologies before they’re launched, so they can help you evaluate and deploy the latest solutions faster.
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| | | *Maritz Research 2003 | |
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