Our online Returns Centre will guide you through the return process--you can even print out a return shipping label. After packing your return, please send it back to us via Canada Post. We'll notify you via e-mail when we've processed your refund.

Within 30 days of delivery of your shipment (including gifts), you may return any of the following items to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error):

• Any book in its original condition
• Any unopened (still in its plastic wrap) CD, DVD, VHS tape, software, or video game

Please note that we cannot accept the return of opened items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at Amazon.ca. We cannot exchange items.

Amazon.ca can replace items only if they are defective or damaged. Please visit our Returns Centre to print a return shipping label and request a replacement.

We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

If the item was marked as a gift when purchased and was shipped directly to you, you'll receive a gift certificate for the value of your return. The gift certificate will be e-mailed to the e-mail address you provide in the online Returns Centre. Don't worry--we won't let the gift giver know about your return.

If the item wasn't marked as a gift when purchased or the gift giver had the order shipped to themselves to give you later, we'll send a refund to the gift giver, and he or she will find out about your return.

To determine whether your item was marked as a gift, check the bottom of the packing slip that came with the shipment for words that say either "We hope you enjoy your gift" or "This shipment represents part of your gift."

If you paid for all or part of an item you want to return with a promotional coupon or code and the code has not expired, that part of your refund will be credited to your account, and will be available to use the next time you place an order at Amazon.ca. Please note, however, that the original expiration date still applies.

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our online Returns Centre. You will be asked to select the relevant order from Your Account.

If you want to return an item that was given to you as a gift, you can also return it via our online Returns Centre. However, you will first need to ask the person who purchased the gift for you for the order number.