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Placing Your First Order

Placing an order with Amazon.com is easy. There's no need to create an account first. You automically create an account when you place your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.)

Here are the steps you need to follow to place an order. If you have any problems when following these steps, please read our Troubleshooting Tips.

  1. Find the Items You Want
  2. Add the Items to Your Shopping Cart
  3. Proceed to Checkout
  4. Sign In
  5. Enter a Shipping Address
  6. Choose a Shipping Method
  7. Provide a Password and Payment Information
  8. Review and Submit Your Order
  9. Check Your Order Status

Note: Some items offered on our Web site are fulfilled by Amazon Merchants or through Amazon Marketplace. Payment, shipping, and return policies may vary by type of order and by seller. The seller of each item in your order will be clearly noted on the View Shopping Cart page.

1. Find the Items You Want

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.

If you don't find what you're looking for in one of our Amazon.com stores, you may want to visit one of our other Web sites, including Amazon.jp, Amazon.ca, Amazon.co.uk, Amazon.fr, Amazon.de, and Amazon.at.

2. Add the Items to Your Shopping Cart

If you want to order an item from Amazon.com, click the "Add to Shopping Cart" button on the item's product detail page. (If you want to buy the product from another seller, click the link in the More Buying Choices box instead and follow the directions.) Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.

3. Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.

4. Sign In

Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Do not fill in the password field. You will be asked to provide a password for your account later in the process.

5. Enter a Shipping Address

Tell us where you would like to ship your order, and let us know if any of the items are to be gifts. (If so, you'll be given a chance to order gift-wrap and add a note.) If you are shipping to an APO or FPO address, click here for further instructions. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

6. Choose a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to take advantage of FREE Super Saver Shipping and your order qualifies, be sure to select it as your shipping option; you will not receive free shipping automatically.

We will estimate shipment dates for you on the order form, just before you submit your order. You will see estimated shipment and delivery dates in the e-mail we send you to confirm your order.

If there is more than one item in your order, you will be given the following options:

  • Group my items into as few shipments as possible
  • I want my items faster. Ship them as soon as they become available (at additional cost)

If you choose the first option, we'll consolidate your items into the fewest shipments possible. We'll show you the minimum number of shipments needed to complete your order. If you choose the second option, we will ship items to you as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment. Read more about shipping preferences, and find domestic shipping rates or international shipping rates.

Also, please note that the availability listings on our Web site are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble.

The shipping charge for your order will be displayed on the order summary page just before you submit your order.

7. Provide a Password and Payment Information

Choose a password for your account so that when you come back to Amazon.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure you write your password down somewhere so that you remember it the next time you place an order.

Next, let us know how you would like to pay for your order. We accept American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, MasterMoney, Visa, Visa Check Cards, Amazon.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

8. Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment. We'll also turn 1-Click shopping on for you so that it's even easier to order in the future.

9. Check Your Order Status

If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.

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