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If you're missing a Gift Certificate you ordered or sent as a gift, click here for more information on replacement Gift Certificates.
The most current summary for all your orders is always available in Your Account. For assistance with late orders, click the link below that describes your purchase.
Amazon.com estimates shipment and delivery dates based on the availability of the items you ordered and the shipping options you selected. You will find both shipping and delivery date estimates in the order summary in Your Account.
Our Shipping Methods
After the Estimated Delivery Date
If you order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
If you placed the order with an Amazon Marketplace seller, we will estimate delivery dates; however, you will need to contact your seller if you do not receive your shipment within the expected time frame.
Expected Delivery Times
Marketplace sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below.
Contacting Your Seller
If you have any questions about your shipment, please contact your seller directly. Seller contact information can be found in your order confirmation e-mail, as well as on the order summary page in Your Account. (For Auctions orders, click here.) If after contacting the seller you still have not received your item, you may be eligible for reimbursement under our A-to-z Guarantee.
If you ordered an item fulfilled by an Amazon Merchant (such as Eddie Bauer, Macy's, or Office Depot), we will estimate delivery dates; however, you will need to contact the merchant if you do not receive your shipment within the expected time frame. You can find contact information via the order summary page in Your Account.
If your order was sold by a Merchant and Fulfilled by Amazon, Amazon will handle any customer service issues relative to your order.
If after contacting the merchant you still have not received your item, you may be eligible for reimbursement under our A-to-z Guarantee. Some important exceptions to this coverage do exist and are listed on the A-to-z Guarantee Help page, so please click to read more.
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