Home Business Tech Markets Entrepreneurs Leadership Personal Finance ForbesLife Lists Opinions Video Blogs E-mail Newsletters People Tracker Portfolio Tracker Special Reports Commerce Energy Health Care Logistics Manufacturing Services Technology Washington CIO Network Digital Media Enterprise Tech Infoimaging Intelligent Infrastructure Internet Personal Tech Sciences Security Wireless Bonds Commodities Currencies Economy Emerging Markets Equities Options Finance Human Resources Law & Taxation Sales & Marketing Management Technology Careers Compensation Corporate Citizenship Corporate Governance Managing Innovation CEO Network Reference ETFs Guru Insights Investing Ideas Investor Education Mutual Funds Philanthropy Retirement & College Taxes & Estates Collecting Health Real Estate Sports Travel Vehicles Wine & Food 100 Top Celebrities 400 Richest Americans Largest Private Cos World's Richest People All Forbes Lists Business Opinions Investing Technology Opinions Washington & The World Companies People Reference Technology Companies Events People Reference Companies People Companies Events People Reference Companies Events People Reference
  
E-Mail   |   Print   |   Comments   |   Request Reprints   |   E-Mail Newsletters   |   RSS

Vehicles Feature
Most Satisfying Cars 2006
Dan Lienert, 08.08.06, 12:01 AM ET








Mini Cooper drivers like to name their cars. If a buyer enters his or her car's name in the "Owners' Lounge" section of Mini's Web site, both owner and car will be addressed by name when they come into the dealership--but that's not the cause of the naming craze.

"Customers treat their Minis like their pets," says Rich Steinberg, Mini USA's manager of product strategy, noting that more than 10,000 owners have put their names in the company's database.

Mini's Cooper two-door is highly customizable. It has a design that inspires affection, a premium feel and engaging driving dynamics, particularly because of its handling. Steinberg says Mini technicians behave like veterinarians treating pets--or like hotel managers. Instead of a mint on your pillow, Mini dealers conclude service visits by placing a box of mints bearing the Mini logo on the seat of your car.

In Pictures: The Most Satisfying Cars On The Market

Video: Most Satisfying Cars

It's easy to see how Mini has created an enviable level of owner enthusiasm. The Cooper is among the market's top vehicles in owner satisfaction ratings.

"I won't pretend that our quality is top-notch," said Steinberg, "but our owners put up with quirks, because that's part of the ownership experience."

Consumer advocacy groups work day and night to keep their measurement methods objective and scientific, which can mean conducting extensive surveys with complex formulas. Yet the process for determining automotive owner satisfaction can be boiled down to one simple question:

Would you buy this car again?

That's the question on which Consumer Reports bases its owner satisfaction ratings for new cars. If a car has the organization's highest possible owner satisfaction score, at least 80% of owners said they would definitely buy it again. The lowest score means fewer than 50% of owners said they would.

J.D. Power and Associates says the secret to satisfying owners is new-model design. During the recent release of its annual Automotive Performance, Execution and Layout (APEAL) Study, which measures "owner delight with the design, content, layout and performance of their new vehicles," J.D. Power said that new or overhauled cars have higher than average APEAL scores, while cars with virtually no changes from the previous year have lower than average ratings.

These aren't frivolous measures of how likely a car owner is to name a vehicle, say, Mini Pearl.

"Models with higher APEAL scores," J.D. Power says, "sell more quickly and generate more profit." In other words, both consumers and carmakers should be studying owner satisfaction ratings.

We've assembled a list of the market's most satisfying cars. It includes just six vehicles--the only cars with both the highest possible Consumer Reports owner satisfaction ratings and the highest ranking in their vehicle classes in J.D. Power's APEAL survey.

These are some distinctive vehicles. For example, Toyota Motor's (nyse: TM - news - people ) Scion tC coupe is J.D. Power's highest ranked compact sporty car, and its clean design makes it popular with young drivers. Honda Motor's (nyse: HMC - news - people ) Ridgeline may not look gorgeous, but its thoughtful construction makes for a smooth and very un-truck-like driving experience. And Honda's Odyssey minivan doesn't sound sexy, but it offers owners extras like leather seats and a navigation system with Zagat's restaurant ratings programmed in.

The slide show is not a long one, partly because owners can be hard to please, but also because Consumer Reports does not issue ratings for new or overhauled vehicles, as it waits to see how they do in the market. J.D. Power, on the other hand, has given its top APEAL rankings to such new or overhauled cars as Porsche's Cayman coupe, Lexus' IS sedan and Ford Motor's (nyse: F - news - people ) Fusion sedan.

Money may not buy you happiness, but a great car just might.

In Pictures: The Most Satisfying Cars On The Market

Coming on Aug. 14 to Vehicles: Least Satisfying Cars 2006




More On This Topic
Companies: TM | F | HMC | NSANY | TM

Article Controls

E-Mail   |   Print   |   Comments   |   Request Reprints   |   E-Mail Newsletters

del.icio.us   |   Digg It! Digg It!   |   My Yahoo!   |   RSS


Related Sections
Home > ForbesLife > Vehicles



News Headlines | More From Forbes.com | Special Reports    
Subscriptions >

Free Trial Issue of Forbes Forbes Gift Subscription
Subscribe To Newsletters Subscriber Customer Service



  
The Best Of Life more >
Top Shops 2006
Thanks to an increased focus on client satisfaction, you don't have to have a fat wallet to get excellent customer service.

Trading Center
Brought to you by the sponsors below
 
 

CEO Book Club more >
Book Review
Jazz Mecca Still Swings
Book Review
Jazz Mecca Still Swings
Tom Van Riper
At 84, Lorraine Gordon keeps the Village Vanguard humming.

Search Books

 
 
Advanced Search
 
 
New & Notable