When your operation hinges on network availability, you can't afford server downtime. To ensure rapid issue resolution for your server deployments, Apple offers a comprehensive range of technical support plans.
Mac OS X Server Software Support
In addition to the complimentary 90 days of up-and-running support, Apple offers consultative phone(1) and email support for advanced server migration and integration issues. Whether you have occasional questions regarding network administration or you need dedicated design and development support with rapid response, Apple has a plan to fit your requirements. Each plan provides one year of coverage.
Choose from three levels of AppleCare technical support:
Select covers up to 10 incidents with four-hour response for priority 1 (server down) issues,(2) 12/7. Additional incidents can be purchased as needed.
Preferred covers an unlimited number of incidents with two-hour response for priority 1 (server down) issues,(2) 12/7, and assigns a technical account manager to your organization.
Alliance covers an unlimited number of incidents at multiple locations with one-hour response for priority 1 (server down) issues, 24/7. This plan includes an onsite review by an Apple technical support engineer.
Xsan Software Support
AppleCare Xsan Support delivers a year of priority phone and email support for your storage deployment. Youll have direct access 24 hours a day, 7 days a week to Apples dedicated Xsan Support team. These experts provide in-depth problem-solving assistance with Xsan and RAID Admin software. Theyll also troubleshoot Apple hardware running Xsan, as well as interconnectivity between Mac, Xserve and Xserve RAID systems, including Apple-qualified Fibre Channel switches.(3)
- Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply.
- Represents typical response times; times based on Apples hours of operation.
- Hardware repairs that are not covered under warranty require an extended service contract, such as AppleCare Premium Service and Support Plan.
Support for Xserve and Xserve RAID
Apple offers expert service and support plans for Xserve and Xserve RAID. Because the hardware and software both come from Apple, issue resolution is fast: One team diagnoses both hardware failures and server software configuration issues.
AppleCare Premium Service and Support provides up to three years of coverage for Xserve or Xserve RAID hardware with up-and-running support for Mac OS X Server software.(1) You get 24/7 telephone(2) and email support with 30-minute response. For hardware repairs, Apple-certified technicians provide onsite response within four hours during business hours and next-day onsite response when you contact Apple after business hours.(3) Purchase one AppleCare Premium Service and Support Plan for each Xserve or Xserve RAID in your organization.
AppleCare Service Parts Kits allow you to keep crucial replacement modules on hand at all times. Since Xserve and Xserve RAID are designed for easy swapping of critical parts, you'll be ready to resolve the most common hardware failures quickly.When you combine a parts kit with the AppleCare Premium Service and Support Plan, Apple experts can often help you troubleshoot and fix your system right over the phone.
- Coverage ends three years after date of Xserve or Xserve RAID purchase.
- Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply.
- Represents typical response times; times based on Apples hours of operation.
Support Resources
Customer Support Online
- Mac OS X Server support
- Xsan support
- Xserve support
- Xserve RAID support
- Knowledge Base Search
- Discussions
Developer Support
Server Maintenance Program
Three-year subscription program for major Mac OS X Server upgrades.
Training and Certification
Designed for system administrators and developers, classes offer the fastest and most cost-effective path to understanding Mac OS X, Mac OS X Server and Xsan in depth. Classes are taught in Apple Authorized Training Centers or onsite at customer locations by veteran instructors with real-world experience. Certification testing centers are available in most major U.S. metropolitan areas.
Apple Consulting Services
Highly skilled engineers offer comprehensive onsite consulting for enterprise-oriented deployments. Services include presales assessment, migration planning and integration of Xserve, Xserve RAID and Xsan in heterogeneous environments. For more information or to schedule a consultation, contact Apple Professional Services.
For more information about AppleCare service and support products, including terms and conditions, call 800-275-2273.