Apple Repair Terms and Conditions
(Online Repairs in North America)
IMPORTANT: WHEN APPLE, AS DESCRIBED IN SECTION 9 BELOW, COVERS SERVICE UNDER WARRANTY OR EXTENDED SERVICE CONTRACT, SUCH AS THE APPLECARE PROTECTION PLAN, THE TERMS OF THE WARRANTY OR THE EXTENDED SERVICE CONTRACT WILL GOVERN SERVICE. PLEASE READ THESE REPAIR TERMS AND CONDITIONS CAREFULLY IF APPLE DOES NOT COVER SERVICE (NON-COVERED SERVICE). BY CLICKING ON THE "I have read and understood, and agree to the Repair Terms and Conditions" STATEMENT BELOW YOU AGREE THAT THESE REPAIR TERMS AND CONDITIONS GOVERN NON-COVERED SERVICE BY APPLE. IF YOU DO NOT AGREE TO THESE REPAIR TERMS AND CONDITIONS CLICK ON THE "I disagree and would like to return to the Support site." STATEMENT BELOW.
1. Service. Apple will service your Apple product as described to you for the estimated charges stated (unless such charges are revised with your prior oral or written consent). As part of the service Apple may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In servicing your product, Apple may use new, used or refurbished parts or products. Apple will retain the replaced part or product that is exchanged under service as its property, and the replacement part or product will become your property. Replaced parts and products are generally repairable and are exchanged or repaired by Apple for value. If applicable law requires Apple to return a replaced item to you, you agree to pay Apple the additional cost of the replacement item.
2. Service Options. Apple may facilitate service through one or more of the following options:
(i) Direct mail-in service. If Apple determines that your product is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material) and you will ship the product to Apple’s repair service location in accordance with Apple’s instructions. Once service is complete, the Apple repair service location will return the repaired product or provide a replacement product to you. Apple will pay for shipping to and from your location if all instructions are followed.
(ii) Do-It-Yourself Parts service allows you to service your own product. If Do-It-Yourself Parts service is available in the circumstances, Apple will ship you a replacement part accompanied by instructions on installation and any requirements for the return of the replaced part. If you fail to return the replaced part as instructed, you will be charged a non-return fee as agreed by you at the time you authorized service. When Apple does not require the return of the replaced part, Apple will ship you a replacement part accompanied by instructions on installation and any requirements for the disposal of the replaced part. Apple is not responsible for any labor costs relating to Do-It-Yourself Parts service.
Apple reserves the right to change at any time the method by which Apple may provide service to you.
3. Service Exclusions and Diagnostic Fee. Apple may charge you a diagnostic fee including shipping charges, of no more than one hundred ($100) dollars US, (“Diagnostic Fee”), plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the Diagnostic Fee plus applicable sales tax. If service requires additional labor or parts that were not specified in the estimated charges, Apple will ask for your approval of a revised estimate. If you do not agree that Apple may revise the estimated charges, Apple will return your product and may charge you the Diagnostic Fee plus applicable sales tax. Apple reserves the right to refuse service on products that have serial numbers altered, defaced or removed or that are damaged due to accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. In such event, Apple may return the product to you without servicing it, and may charge you the Diagnostic Fee, plus applicable tax.
4. Payment. Unless your service is covered by Apple’s warranty or extended service contract without charge to you, you will pay the estimated charges stated when you authorized service. Your payment is due when the product is returned or a replacement product is provided to you. The estimated charges include all parts, labor, and shipping required for service, plus applicable tax.
5. Transfer or Installation Services. Unless otherwise agreed, Apple will not cover any defects or damage to any software or data residing or recorded in your product. If service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license, and you authorize Apple to transfer the information and accept such terms on your behalf in performing the service.
6. Abandoned Product. Unless you provide alternative instructions, Apple will ship your repaired or replacement product to the mailing address you furnished when you authorized service. If your product is returned to Apple because delivery could not be completed at the address given, Apple will attempt to contact you for an alternative mailing address. If you do not provide an address at which Apple or its agent may deliver your product within sixty (60) days after the original delivery attempt, Apple will notify you that it considers your product to be abandoned. Apple will send notice to the mailing address you furnished when you authorized service. In the event that your product is abandoned, Apple may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. Apple reserves its statutory and any other lawful liens for unpaid charges.
7. Warranty. In servicing your product, Apple warrants (1) that service will be performed in a workmanlike manner and (2) that all parts or products used in the service will be free from defects in materials and workmanship for ninety (90) days from the date of service. This warranty is an express limited warranty. If non-conforming service is provided or a defect arises in a replacement part or product during the ninety (90) day warranty period, at its option, Apple will (1) repair the part or product, using new, used or refurbished replacement parts, or (2) replace the part or product with a new, used or refurbished equivalent part or product, or (3) refund the sums paid to Apple for the service.
THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE AND PARTS OR PRODUCTS PROVIDED. APPLE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF APPLE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY.
Some states, provinces and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so these limitations or exclusions may not apply to you. The express limited warranty gives you specific legal rights, and you may also have other rights that vary by state, province or jurisdiction. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THESE TERMS AND CONDITIONS ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
8. Limitation of Liability. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN APPLE’S CUSTODY, APPLE’S LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE APPLE’S ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR PRODUCT, WHETHER DUE TO APPLE’S NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY APPLE FOR SUCH SERVICE. APPLE HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, SUCH AS LOST PROFITS OR REVENUE. APPLE HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST APPLE IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID APPLE FOR THE SERVICE.
9. Availability of Service; Apple. Service under these Repair Terms and Conditions is offered and valid only to residents located in the fifty states of the United States of America, the District of Columbia and Canada. Service under these Repair Terms and Conditions is not available where prohibited by law and is offered in the United States of America by Apple Inc., 1 Infinite Loop, Cupertino, CA 95014, U.S and in Canada by Apple Canada Inc., 7495 Birchmount Road, Markham, Ontario, L3R 5G2, Canada.
10. Data Protection. You agree and understand that it is necessary for Apple to collect, process and use your data in order to perform the service obligations under these Repair Terms and Conditions. Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy. If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/contact/myinfo to update your personal contact preferences.
11. Subcontractors. Apple may subcontract with other service providers for the service of your product.
12. Governing Law. Without regard to its conflict of law provisions, the laws of the state of California govern these Repair Terms and Conditions for residents of the United States of America and the laws of the province of Ontario govern these Repair Terms and Conditions for residents of Canada.
13. Conflict of Terms; Services in English. In the event of a conflict between different translations of these terms, the English translation will prevail. Certain support services and related documents may be available in English only.
14. Complete Agreement; Severability; Force Majeure. These terms and conditions govern Apple’s service obligation. No other oral or written terms or conditions apply, including ones in any purchase order that you provide to Apple. Apple does not authorize any variance or modification of these Repair Terms and Conditions. If any provision of these Repair Terms and Conditions is held to be illegal or unenforceable, that provision will be deemed to have never been part of the Repair Terms and Conditions, and the remaining terms and conditions will continue to be enforceable. Apple is not responsible for any failures or delays in performing Service that are due to events outside Apple’s reasonable control.
NOTICES TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
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