Our Help pages have the answers to most of your questions. Can't find the answer you need? E-mail or phone us from the "Contact Us" box on the right side of the related Help page.
Sellers: If you're selling something on Amazon.com, click here for help.
Items ordered between Nov. 1 and Dec. 31, 2007, can be returned through Jan. 31, 2008. If you use our Online Returns Center to return a gift, you'll have the option to indicate the item was a gift. Once the return is processed, we'll send you an Amazon.com gift card for the amount of the returned item(s) to the e-mail address you enter on the Online Returns Center form. You'll need the order number to complete the returns process; this can be found on the packing slip or, if the gift was purchased from a wedding or baby registry, in the registry owner's view. (Don't worry--we won't let the gift giver know about your return.)
Read more about Gift Returns and Refunds.
We know that product recalls, especially for toys, are in the news frequently these days. Rest assured--when Amazon.com learns that a product has been recalled, we stop selling it immediately and notify all affected customers via e-mail. Read more about Product Recalls.
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