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FAQs

  1. What does RefWorks do?
  2. How does RefWorks benefit students?
  3. How does RefWorks benefit researchers?
  4. How does RefWorks benefit librarians?
  5. Why use a Web-based research management system?
  6. How long does it take to install RefWorks?
  7. How long does it take to install RefWorks upgrades?
  8. What training and support does RefWorks provide?



What does RefWorks do?
  • Create a personal database online - Store an unlimited number of records accessible from any computer linked to the Internet. No downloading software or installation required.
  • Import references automatically from multiple databases - Search results from a wide variety of databases can be automatically exported into RefWorks with the click of a button.
  • Organize and manage references - Sort and file references quickly and easily using folders, duplicate search, and author, keyword, and periodical indexes.
  • Share references - Using the Internet, easily collaborate with members of your own institution or globally with other researchers, faculty members, or students.
  • Format bibliographies and manuscripts in seconds - Save hours of typing time and decrease the number of errors made when creating tedious bibliographies. Easily make changes to your paper and reformat in seconds.


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How does RefWorks benefit students?
RefWorks simplifies the generation of accurate, concise bibliographies, facilitating the research process and guarding against possible plagiarism issues.

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How does RefWorks benefit researchers?
RefWorks is the perfect tool for storing a personal database of research, managing RSS alerts, sharing research with colleagues, and creating bibliographies in multiple formats.

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How does RefWorks benefit librarians?
RefWorks is a perfect teaching tool. It facilitates the incorporation of information fluency competencies into the curriculum at all levels. In addition, with the rapid expansion of e-resources, and the growing need to integrate these in the works of scholars and students, RefWorks provides an organization wide standard for citation management.

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Why use a Web-based research management system?
  • Accessible anytime, nearly anywhere... Users can access Refworks any time of the day from any Internet-connected computer.
  • No special software required... RefWorks is a Web-based service that can be used with any major Web browser on any platform
  • Machine independence... RefWorks is compatible with multiple platforms including Windows, Mac and Unix
  • Share information... RefWorks makes it easy to disseminate bibliographies online, or to collaborate with geographically disparate colleagues to create a bibliography
  • Compatible with numerous online resources... Users can import references quickly and easily from most major online database services, other bibliographic software packages, as well as the library's catalog
  • Upgraded automatically... All upgrades are automatically made available to the user without the need to re-load software. The upgrades are provided at no extra fee
  • Usage Statistics... RefWorks offers extensive standard and customized usage reporting


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How long does it take to install RefWorks?
RefWorks is instantly available to anyone accessing the Web using standard browsers (Internet Explorer and Netscape). No machine-specific or network-specific installation is necessary.

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How long does it take to install RefWorks upgrades?
Users can access RefWorks upgrades immediately after they are implemented by RefWorks. Since we are web-based, no machine-specific or network-specific installation is ever necessary.

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What training and support does RefWorks provide?
RefWorks provides complimentary training for organizational-wide subscriptions as well as publicly available webinars for all users. In addition, RefWorks technical support is available at support@refworks.com.

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