What if the charity does not accept the donation?
How and when does
my donation get to my charity?
Donation checks are processed by the 10th of the month
following the month the donation was made on JustGive. For instance,
if you make a donation on JustGive on March 8th, JustGive sends the check to the charity by April 10th. The confirmation you receive at the end of
your donation is sufficient to serve as a receipt for tax purposes.
Please keep it for your records.
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Is my donation safe
and secure?
Our website security is provided by Secure Sockets Layer (SSL),
a recognized authentication and encryption software. In other words,
the site becomes locked while you are giving us your
information and unlocks only when you leave the secured area, and
your number is “encrypted” so it is unreadable to anyone
outside the transaction process. For more information, please read
our Privacy
& Security Statement. back to top
Will you protect my privacy?
JustGive guarantees
that we will not sell, rent, or trade your personal information
to anyone outside JustGive. In addition, we offer you the option
of donating anonymously so that the charity to which you donate
will not receive information about you without your permission.
Please read more in our Privacy & Security Statement. back to top
Will I receive a donation confirmation?
Once your donation has been processed,
JustGive will send you a receipt via email. All donations made through
JustGive also appear in your account. To view donations for
any given year, simply log into Your Account. back to top
What are the advantages of donating online?
Most of us have the best intentions of doing something for charity
but often hesitate because we don't have the time, knowledge, or
trust to give to a specific cause, JustGive bridges the gap between
having the desire to help and actually making a difference. We also provide you with an account of your Donation
History, allowing you to keep track of your donations throughout
the year, which is especially helpful at tax time. For more information, visit our Why Donate Online page.
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How much of my donation goes to my charity?
JustGive deducts 3% from all donations to cover the transaction costs.
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Can I make a donation over the phone?
We urge you to take advantage of
the convenience, safety, and simplicity of giving online. To maximize
the benefits to the nonprofits, we are processing only online donations
at this time. back to top
Can I make an anonymous donation?
JustGive is committed to protecting your privacy and offers you
the option of donating anonymously. This means the charity knows
your donation amount but does not receive your name or any other
contact information about you. Read more about user privacy rights
in our Privacy & Security Statement.
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Can I make a donation as a gift for someone else?
Enter your gift recipient's name and email address and add a personal gift message. Your recipient is notified
automatically via e-mail. (If your recipient does not have email,
simply submit your email address. Once you receive
the notification email, just print it out and give it to your recipient.)back to top
Can I make a donation as a gift in
memory of someone else?
Fill in the name of a friend or loved one who has passed away. Then enter the family member's name and email address and add a personal message. Your recipient is notified
automatically via e-mail. (If your recipient does not have email,
simply submit your email address. Once you receive
the notification email, just print it out and give it to your recipient.)back to top
What are my payment options?
You may
donate using your American Express, Discover, MasterCard, or Visa
card. If you would like to use a check or cash, please contact your
favorite charities directly. You will find contact information for
charities in our database. back to top
Can I make recurring or monthly donation?
We look forward
to offering this service in the near future. Though we do not offer
this on our website, we built this functionality into the
GivingExpress program from American Express. Using your American Express Card, you
may make recurring donations to any of the 1,000,000 nonprofits
registered in the U.S. back to top
Is there a minimum donation amount?
We accept any gift of $5 or more.
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Are my donations 100%
tax deductible?
All charities on our site are tax-exempt and your donation
is fully deductible to the full amount allowed by law.
Note: Not all donations can be claimed
as charitable deductions, even if the organization is registered
as a nonprofit. Check with the IRS on whether or not an organization
can receive charitable deductions.
Charitable Events: For a charitable event, only a portion
of the ticket value is deductible. The charity hosting
the event will be able to identify the exact value of the benefits
for each event.
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How do I view my Giving History?
Your Giving History is located in Your Account, which you can access
by logging in using the email address and password you chose
during
registration. Once in Your Account, click on the link
called “Giving History.”
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Can I make a donation to JustGive?
Donations are the foundation of our organization. By supporting
JustGive, you help charities
even more. To make a donation to us, please visit our
donation
page. Thank you.
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What if I have a problem making a donation?
If you have any
problems or questions, please contact our Customer Care,
or call us toll-free at 866-JUSTGIVE (587-8448).
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Can I cancel a donation?
All donations made through JustGive are not refundable.
However, if for some reason there is an error on your credit card,
please contact our Customer Care,
or call us toll-free at 866-JUSTGIVE (587-8448), and we will help resolve the problem.
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Can I donate goods through - or to - JustGive?
JustGive
does not accept donations in kind. Please use our Donate
Goods resource page to find nonprofits to whom you can donate
goods.
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What if the charity does not accept the donation?
If the charity you have selected does not accept the donation, is no longer recognized by the IRS as a public charity, or is not in good standing with federal regulators, JustGive will contact you via e-mail for an alternate recommendation. If you do not respond within 30 days, JustGive will select another charity that meets high public standards and whose mission is similar to the organization that you originally selected. If your designated charity funds do not clear the bank within one year, those funds are reallocated to JustGive for program services.
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For more answers to your questions, please read our General Frequently
Asked Questions.
