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Welcome to the ICSC help page. Many technical help questions can be answered here. If you require information about any ICSC services, please click here. For specific help with login, click here. If you do not find the answers to your questions in this section, e-mail the Information Center at icsc@icsc.org or call +1 646 728 3800.

LOGIN ISSUES

MEMBERSHIP ISSUES

PROFILE/PHOTO ISSUES

EVENTS ISSUES

DIRECTORY LISTINGS ISSUES

EMPLOYMENT ISSUES

MEMBER WEB SITES ISSUES

MISCELLANEOUS ISSUES


LOGIN ISSUES

I am an ICSC member, how do I log in for the first time?
Go to the first time login page. If you get a message about a "cookie," click “OK”. Follow the on-screen instructions. Be prepared to provide your membership number and to select a new password.

How do I log out of the site?
On the top of every page, there is a "Logout" link. Just click on this link.

What is long-term login?
On the login page, there is a box for "Remember my login for six months". Selecting this field will enable you to be logged in for sixth months. You will not have to login every time you visit the ICSC.org web site.

Where can I find my member number?
If you signed up for membership online, your member id number will be on the dues reciept. Your membership number is also on the mailing label of any material sent to you by ICSC. If you still don't find it, you can call our Information Center at +1 646 728 3800 or email them at icsc@icsc.org.

I'm a member but I don't have a password.
If you have never signed on before, you will need to sign on as a "First Time" member through the first time login page. Follow the instructions. Be prepared to provide your membership number and to select a new password.

I forgot my password.
Click here and follow the simple instructions. If we have your e-mail address on file, we will send you your password via e-mail. You may also call the Information Center at +1 646 728 3800.

How do I change my password?
First you must login. Next to your name you will see a link that reads "My Profile." On the page that follows you will see a link that reads "change password." Click this link and follow the instructions.

I tried signing on for the first time but the system told me I had already signed on before.
It is likely you or someone from your office has already gone through the first time sign on procedure and selected a password. If you cannot find out from your colleagues what that password is, we can still help. Click here and follow the simple instructions. If we have your e-mail address on file, we will send you your password via e-mail. You may also call the Information Center at +1 646 728 3800.

I tried signing on for the first time but the system told me I had a bad password.
Sometimes this happens when you have mis-entered your password. Remeber that passwords are cAsE SeNSiTivE. Just try again. Most often this happens when you or someone else in your office has signed on before and you have forgotten the password. Click here and follow the simple instructions. If we have your e-mail address on file, we will send you your password via e-mail. You may also call the Information Center at +1 646 728 3800.

I just renewed my membership online yet I get a message saying my membership number is invalid when I try to sign onto the web site.
It usually takes three working days to process your renewal application and get you into the system. If it has been longer than three working days, please call our Information Center at +1 646 728 3800 or e-mail them at icsc@icsc.org.

I'm not a member of ICSC but I would like access to your site. How do I do that?
Most of the site is available to nonmembers. However, only active members of ICSC may search the Membership and Member Company Directories, and place listings in our Leasing Opportunities and Industry Links sections. In addition, certain ICSC publications, such as Research Review and Retail Perpsective are only available to active members. If you are interested in learning more about the benefits of ICSC membership, click here.


MEMBERSHIP ISSUES

What are the benefits of membership?
For information on member benefits, please visit our Web site to view the "What Can ICSC Do For You?" page and to view the membership page. You may also call the Information Center at +1 646 728 3800 to talk to someone directly about member benefits.

How do I join ICSC?
You can join ICSC through the ICSC Web site. Go to the Membership page. There you will find a button that says "Join ICSC". Select this option and then follow the instructions to fill out the online form. You may also submit an application through mail or fax. Our application forms are at the bottom of the Membership page.

How do I renew my membership?
To renew your membership online, just click here and follow the simple instructions. If you are a member, but have not already signed on, you will be asked to do so before you can renew your membership. You may also submit a renewal application through mail or fax. Our application forms are at the bottom of the Membership page.

Can I renew over the phone?
No. We are not permitted to take transactions over the phone. Please renew online, or by mail or fax.

Did you receive my dues payment?
You can check by first logging onto the website, then clicking on "My Profile". From there you click on the "Due Payment History" in the right navigation bar and it will give a history of your payments from the time you first joined ICSC. For more information, call the Information Center at +1 646 728 3800.

I forgot my membership number.
You membership number is usually on the mailing label of any material sent to you by ICSC. Check there first. If you don't find it there, you can call our Information Center at +1 646 728 3800.

Can I transfer my membership?
If your new company is a member of ICSC then yes you can. You can also transfer your membership if you payed for it yourself. Just put your request in writing and fax it to +1 732 694 1800.

How do I find another ICSC member?
Go to the Member Search section of the ICSC Web site. You will be given a series of options (search by name, company, etc.). Make your selections and click on the "Search" button. If you are a member, but have not already signed on, you will be asked to do so before you can search the membership directory.

How can I download a membership list?
ICSC does not provide digital or paper mailing lists. We do however, produce a book which lists ICSC members and is available for sale online in our Publications section. A list of members is available, for members only, on the Web site. Go to the Member Search section of the site. You will be given a page that lists several options to search the membership database. Once you have selected a list, you may subsequently select any member to find out his or her contact information. Remember, if you are a member, but have not yet signed on, you will be asked to do so before you can view the membership list.

How can I change my company listing in the Member Company Directory?
Go the Membership Company Directory. Click on the maintain link. You will notice several blank fields which you may fill out. Please note that your Company Name and Business Type are not editable as these are set in our membership database when you join. Once you have filled out all the editable fields, please click on "submit" at the bottom of the page. For more information contact the Information Center at +1 646 728 3800

What is available to members that is not available to a nonmember?
Members can use the ICSC membership directory, event attendee directories, and exhibitor directories. ICSC members also receive discounts on event registrations and publication orders. Additionally, ICSC.org has given members free or reduced price services in some areas.

Why are nonmembers allowed to signon?
We assign a number to nonmembers when we need a unique identifier to track balances, access to listings that need to be edited, etc. However, this type of sign-on will not allow you access to member-only areas.

I'm not an ICSC member but I have an ID number because I was a member / I attended a meeting / I subscribe to SCT...Can I use my ID# to access ICSC.org?
Absolutely, but ICSC will not let you into member-only areas.


PROFILE/PHOTO ISSUES

How do I update my profile address, phone number, Email, etc.?
First you must be logged in. If are you already logged in, click on the "My Profile" link at the top of every page. Make all the appropriate changes and then click "Update Individual Record" at the bottom.

How do I change my company name?
This request must be in writing at the request of the Official ICSC Member. You may fax this to membership services at +1 732 694 1800.

How do I upload my photo to the website?
First you must be logged in. If are you already logged in, click on the "My Profile" link at the top of every page. On this page, click on the "update photo" button and follow the instructions to upload a photo. You can also email photos to memberphotos@icsc.org. Make sure you include your name, company name and, if known, your ICSC member ID in the body of the email. Detailed photo instructions and requirements ...

Why do you need my photo?
ICSC-issued color photo badges are now required for access to many ICSC events. And all ICSC members must submit a color photo to be included with their permanent membership records. Once a photo is on file with ICSC, you will not have to submit another. It can be used again for future ICSC events.

What if I don't want my photo displayed on the web?
If you are updating your photo through "My Profile", just check the box that reads: "Please do not display my photo in ICSC published materials or make available for others to view on the ICSC web site". If you are sending your photo through email, please specify your request in the body of the email.


EVENTS ISSUES

How do I register for an event on the web?
To register online, go to our Events page. Scroll down to the event you want to attend and click on the "Register" button. Follow the instructions to register for the event. Remember, if you are a member and have not yet signed on, you will be asked to do so before you can view the member price. In addition, please note that you cannot register on-line less than seven days in advance for most meetings. In this case, the registration link will NOT appear. For more information, contact the Information Center at +1 646 728 3800.

How do I register for an event by mail or fax?
To register by mail or fax, go to our Events page. Scroll down to the event you want to attend and click on the "Program" link. This will open up the event program. Please print the application form and return it to the specified address or fax number on the form.

I want to confirm my event registration.
Event registration confirmations are mailed to you if you have registered early enough. Check the registration brochure for times. Otherwise, you may confirm by calling the Information Center at +1 646 728 3800.

Where are the event attendee lists?
This information is only available to members. Once you are logged onto ICSC, go to the Events section of the ICSC Web site. You will be returned a list of ICSC events. Select the Attendees and a list of attendees will be presented to you. If you click on any attendee name you will find out his or her address and contact information. Please note:ICSC does not provide digital or paper mailing lists.

Can I download a list of event attendees?
No. However a list of pre-registered event attendees is available, for members only, on the Web site. Go to the Meetings section, and select the Attendees link below the Event you are interested in. Once you have the list, you may select any attendee to find out his or her address and contact information by clicking on their name. Remember, if you are a member and have not yet signed on, you will be asked to do so before you can view the attendee list. Please note: The ICSC does not provide digital or paper mailing lists.

Where are the exhibitor lists?
Go to the Events section of the ICSC Web site. You will be returned a list of ICSC Events. Select the event you are interested in by click on the name of the event. If the event exhibitors link does not appear, then the list is not available. If it is, you will see a link that says Exhibitors. Clicking on the link will return the list of exhibitors for this Event. Please note: The ICSC does not provide digital or paper mailing lists.

Where can I find past events?
For past events, go the Meetings section of the Web site. There you will see a link called "Past Events". Click on this and you will be able to see a list of past events. Select the event you are interested in. You will be given a page that lists several options to view past event attendees. Remember, if you are a member and have not yet signed on, you will be asked to do so before you can view the attendee list.

Can I register for an event over the phone?
No. We are not permitted to take transactions over the phone. Please register online, or by mail or fax.

I need to speak to someone about arrangements for our booth at an event.
Please call our Information Center at +1 646 728 3800. You will be referred to the event coordinator for your particular event.

When is Spring Convention?
Spring Convention is held every year in May. Visit the Meetings page to find out the exact date.


DIRECTORY LISTINGS ISSUES

How do I add or maintain my Industry Links (The place to add your websites)?
Login to the website then navigate to the directories section and finally to Industry Links. Then click Add or Maintain to make your changes.

How do I add or maintain my Products or Service listing?
Login to the website then navigate to the directories section and then to Product and Services. Then click Add or Maintain to make the appropriate changes.

How do I add or maintain my Leasing Opportunities listings?
Login to the website then navigate to the directories section and then to Leasing Opportunities. Then click Add or Maintain to make the appropriate changes.

How do I add or maintain my Company Description?
Login to the website then navigate to the directories section and then to Member Company Directory. Then click the Maintain link at the top of the page, to make the appropriate changes.


EMPLOYMENT ISSUES

How do I add my resume to ICSC.org?
First you go the the Careers page. You will see a link on that page that says Add Resumes. Select that link. If you are signed on you will go directly to the online add form. Otherwise you will be asked to login first. At this time, only ICSC members can post their resumes.

The form is a multi-part form. First we ask you about your contact information and in what employment category your resume belongs. We also ask you if you wish to make your information public. If you choose yes, we then ask for any ICSC accreditation you may have and your preferred job location. Next we ask you about your employment history and then your educational background. The last thing we do is show you what your resume is going to look like and give you an opportunity to make changes.

Is there a cost to add a resume?
ICSC members can add their resumes free of charge. Nonmembers may not add their resumes.

I don't want to let others know I am looking for a position. What can I do?
When you add a resume, we give you the opportunity to "hide" your personal information. Employers are given an e-mail link to request more information from you. You will still be notified of any matching Job Opportunities.

How do I post a job opportunity on ICSC.org?
This is an excellent way to reach members of the shopping center industry quickly. In addition to your listing being available to the thousands who visit ICSC.org each month, we also automatically notify all persons with a resume matching your listing. Call or e-mail Daneen Kotz at ICSC +1 646 728 3473 to list a position and to inquire about pricing.

Do you have to be an ICSC member to see a listing or to list an available position?
No. Anyone can see the Job Opportunities listings and anyone may list a Job Opportunity. Call or e-mail Daneen Kotz at ICSC +1 646 728 3473 to list a position and to inquire about pricing.

Can I post my ad without identifying my company?
Yes. Your company information can be hidden. We can arrange to receive responses through an ICSC PO box.

How do I remove an ad for a position I have filled?
Just call or e-mail Daneen Kotz at ICSC +1 646 728 3473 to remove a Job Opportunity listing.

How do I list my executive search firm?
The Executive Search listings are taken from our Products and Services database. If you are an ICSC member, go to Products and Services and add your company.


MEMBER WEB SITES

How can I make my site rank higher in search results?
Use relevant terms near the top of your document, in the title bar, and in a keywords META tag. Link to ICSC. Pages that link to ICSC's site are ranked higher than those that do not.

What are META tags?
META tags can be used to contain information, such as authors, descriptions, keywords, and instructions to search engines. A good primer on META tags has been put together by Webdeveloper.com

How can I exclude a part of my site from being indexed?
Our indexing program first checks for a file called robots.txt, which can include instructions on what to index. The file should conform to the Standard for Robot Exclusion. Our program also supports noindex and nofollowtag META tags.

Part of my site does not appear in the search, why?
There are a number of possible reasons, they include:

  • The entire base URL of you site must be in the Industry Links database. If your Website is listed in the Industry Links database as http://www.mycompanyname.com/mypage.html then http://www.mycompanyname.com/anotherpage.html will not be indexed because the base URL http://www.mycompanyname.com/mypage.html is not contained in http://www.mycompanyname.com/anotherpage.html.
  • If your site is listed as http://www.mycompanyname.com/ then http://www.mycompanyname.com/page1.html and http://www.mycompanyname.com/page2.html will be indexed but http://www2.mycompanyname.com/mypage.html will not be indexed.
  • You may have a robot exclusion file on your Web server.
  • We do not index certain types of files, such as .exe files.


MISCELLANEOUS ISSUES

Who do I contact if I have a question?
The International Council of Shopping Centers is a membership organization. We are here to help you. The contact page lists the phone numbers and e-mail addresses of all staff at ICSC, listed by department. If you do not find the answers to your questions in this section, e-mail the Information Center at icsc@icsc.org or call +1 646 728 3800.

Can I view your site on my Palm/Treo/PDA/Mobile Phone?
Yes. There is a specific site that we have created for handhelds and mobile phones. On your mobile device, open up a web browser and type in the url: wml.icsc.org.

What is a PDF and why can't I view them?
PDF is really the abbreviated name for the Portable Document Format created by Adobe Systems. This format allows us to greatly improve the presentation of our data both online and upon printing, especially those that contain charts and graphs. You need the Adobe Acrobat Reader to view these files. The software for viewing and printing Adobe PDF files is free from the Adobe Web Site. Click on this link and follow the simple instructions. Portable Document Format (PDF) and Adobe Acrobat Reader are registered trademarks of Adobe Systems, copyright ©2000 Adobe Systems Incorporated. All Rights Reserved.

What are cookies?
Cookies are small pieces of information that can be sent by a Web server to your browser. Your browser then sends that piece of information back to the server with every new request that it makes. When a user logs in we send a cookie to your browser containing your member id and password. Cookies sent from this site are configured only to be sent back to this site and are not used to collect information on site visitors. This site does not allow advertisers to set or read cookies. Cookies sent from this site are stored in memory until you close your browser, unless you specifically enable long-term login

What is Macromedia Flash?
The Macromedia Flash Player lets you experience animation and entertainment in your web browser. To download the Flash Player, go to the Macromedia site and follow the simple instructions. Macromedia Flash, copyright © 1995-2000 Macromedia, Inc., 600 Townsend St., San Francisco, CA 94103 USA. All Rights Reserved.

 

Related Information

Help:
icsc@icsc.org / +1 646 728 3800

Photo Upload Instructions