TransLink is committed to providing the general public with an informative and user friendly internet site. Your enquiries and comments are welcome. For more website details visit our links page.

• feedback
• website
• postal address
• call centre
• TransLink booth
• QR TravelTrain

TransLink values your feedback as it helps us to continually improve the public transport system in South East Queensland. Please complete our feedback form with any questions or to let us know about your experiences on the system.

If you are having problems using the website or wish to provide suggestions on how we can improve this website, please use the TransLink feedback form. We value your feedback and will endeavour to answer your questions as soon as possible. If you are having difficulties using the journey planner, refer to our helpful hints section.

TransLink
GPO Box 50
Brisbane
Queensland 4001

phone
TransLink call centre - 13 12 30.

open
6am - 9pm Monday to Thursday
24 hours from 6am Friday until 9pm Sunday

Note: the TransLink 13 12 30 number is provided at the cost of a local call within the TransLink service area.

Interstate callers and callers outside the TransLink service area
61 7 3215 5000

Non-English callers
13 12 30 (a three-way conversation with an interpreter will be setup)

National Relay Service (TTY and modem) users
13 36 77 or
61 7 3369 3377 (direct)

The TransLink information booth in the Visitor Information Centre (opposite the Winter Garden) can provide passengers with the following information:

• bus, rail and ferry timetables and schedules
• journey planning solutions including routes, stop locations and connections
• ticket and fare enquiries
• transport information to special events
• general information about the TransLink system and operators
• customer feedback about your experience with public transport services
• suggestions for improvements.

The booth's operating hours are:

Monday - Thursday: 9am to 5.30pm
Friday: 9am to 7pm
Saturday: 9am to 5pm
Sunday: 9.30am to 4.30pm

email
res.traveltrain@qr.com.au

reservations and enquiries
1800 872 467 (1800 TRAINS) (7am - 7pm seven days a week)

recorded arrival information
13 22 35 (24 hours seven days a week)