Debenhams

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Debenhams Plc
Type Public limited company
Founded London (1813)
Headquarters London
Key people John Lovering, Chairman
Rob Templeman, Jamie Davis
Industry Retailing
Products Clothing, cosmetics, housewares
Revenue ▲ £1.7 billion GBP (2007)
Employees 19,000
Website www.debenhams.com

Debenhams plc (LSE: DEB) is a retailer with a chain of department stores based in the United Kingdom, and franchised stores in a number of other countries. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. As of 2008, the company had 10.373 million square feet of retail space,[1] and was voted best UK department store by GMTV.[2]

Contents

[edit] History

The original 'Debenham & Freebody' store was based at number 33 Wigmore Street, London. This site is still used by the company and houses its communications departments, including their press office.

The modern Debenhams group grew from the acquisition of department stores in towns and cities throughout the UK, through its chairman Ernest Debenham. The first of such purchases, Marshall & Snelgrove in Oxford Street, London was acquired in 1919. Later purchases included stores such as Harvey Nichols in London's Knightsbridge and Browns of Chester. Most stores retained their former identities until a unified corporate image was rolled out across the stores.

Debenhams was listed on the London Stock Exchange in 1928 and continued to expand. In 1985 the company was acquired by the Burton group. At this point the company owned 65 stores. Debenhams demerged in 1998 and was once again listed as a separate company.

Like many companies of this type Debenhams had some hard times. In 1997, however, Belinda Earl, who had previously worked for the company, returned to become its Chief Executive. She and Spencer Hawken introduced "Designers at Debenhams" which brought a variety of well known fashion talents to the stores at affordable prices, shaking off the dated perception of the company.

The company expanded rapidly throughout the 1990s and now has a total of 140 stores in the UK and Ireland with new stores recently opened at the MetroCentre in Gateshead and Hemel Hempstead, Hertfordshire.

In 2002 the Nectar loyalty card was introduced with Debenhams as a major sponsor. This card now allows customers to collect loyalty points from a range of retailers such as Sainsbury's, BP, Beefeater and Ford amongst others. On 16th February 2008, Nectar cards were no longer in use at Debehnams, and instead customers with Nectar cards received £15 worth of vouchers to be spent at Debenhams. Despite some criticism, the Debenhams Account Card, (provided by G.E. Capital) is still a major source of revenue for the company ensuring customer loyalty and targeted mailings.

Debenhams also offers 'Debenhams Wedding Gift Service', where couples can create their wedding gift lists, from which guests can buy. In addition to the consumer website where customers can purchase goods online, the company now offers 'Debenhams To You', a service where goods can be ordered over the telephone, either from the customer's home or through a special in-store telephone, and delivered direct to the customer.

Selected Debenhams stores offer a personal shopping service. This is a service requiring an appointment, made either over the telephone, or in-store. The personal shopper is trained to look at the requirements of the individual customer and with an appeciation of current trends and broad knowledge of Debenhams product ranges advises the customer and selects items on their behalf.

The company was taken over in late 2003 by a private consortium comprising CVC Capital Partners, Texas Pacific Group, Merrill Lynch Global Private Equity and management. The company returned to the stock exchange on 4th May 2006.

Debenhams was voted 8th 'most favourably viewed brand' by 'Marketing Magazine' in 2006, behind Next in 3rd, River Island in 2nd and Burton Menswear in 1st positions

The store has been trialling a compact version called 'Desire by Debenhams' which is mainly aimed at the female market with clothing ranges by 'Designers at Debenhams' and cosmetics.

Aside from department stores, Debenhams operates a number of other divisions, including 'Debenhams Finance' (offering home, car and travel insurance and bureau de change services) and 'Debenhams Mobile' (offering mobile phones).

On 8 August 2006 it was confirmed that Debenhams is to buy 9 of the 11 Roches Stores department stores in Ireland and operate them as Debenhams.


[edit] Store format

Debenhams stores are currently departmentalized as follows:

  • Health and Beauty (Cosmetics, Fragrances & Toiletries)
  • Womenswear (Designer Women's Clothing, Bridalwear & Lingerie)
  • Menswear (Men's Casual Clothing, Sportswear, Formalwear, Men's Accessories, Footwear)
  • Fashion Accessories (Handbags, Jewellery, Men's & Women's watches, Women's Footwear)
  • Young Fashion (Red Herring, Oasis, Jane Norman, Topshop etc)
  • Home (Bedding, Electrical, Furniture, Soft Furnishings, China, Lighting, Luggage & Kitchenware)
  • Children's (Children's Clothes, Accessories, Footwear & Toys)
  • Food Services (The Restaurant & Cafe Venue in most stores)
  • Wedding Services (also known as Celebration)
  • Christmas (Toys, Decorations, Noveltys, Chocolate and alcohol) (Usually opens the 1st week of October)

Debenhams stores vary greatly in size from the flagship store in Oxford Street, London to the smaller stores in locations such as Bangor. Some such stores do not have a full range of departments.

Part of Debenhams's source of business is concessions. These are 'shops-in-shops' which can be found in most Debenhams stores such as Young Fashion companies 'Oasis' and Ladieswear outlet 'Evans'.

The company's innovation has proved successful by introducing branding into its menswear and ladieswear lines. The 'Designers at Debenhams' include Jasper Conran, John Richmond, John Rocha, The Duffer of St. George and Betty Jackson.

[edit] Online shopping

Debenhams' website is run by a separate company called Debenhams Direct, which also operates their catalogue shopping service. Not all stock shown on the website will be available in any particular store, and vice versa. Orders placed in store via, for example, the Debenhams Wedding Service may be delivered in part by Debenhams and in part by Debenhams Direct.

[edit] United Kingdom

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All of the company's UK department stores currently trade as 'Debenhams', except 'Browns' in Chester (although some 'Debenhams' branding and signage does appear). Debenhams also operates an expanding number of 'Desire by Debenhams' concept stores, the first of which opened in Truro in 2004.

[edit] London

[edit] South East England

[edit] South West England

[edit] Central England

The exterior of the Debenhams in Telford Shopping Centre.
The exterior of the Debenhams in Telford Shopping Centre.

[edit] Yorkshire

[edit] North East England

[edit] North West England

[edit] Northern Ireland

[edit] Scotland

[edit] Wales

[edit] International locations

All department stores in international locations (except the Republic of Ireland) trade as 'Debenhams' name under franchise agreements. One of the franchisees 'Sogo' in Indonesia also buys Debenhams goods to sell in its own department stores (as well as operating full-line Debenhams franchise stores).

[edit] Bahrain

[edit] Cyprus

[edit] Czech Republic

[edit] Denmark

[edit] Hungary

[edit] Iceland

[edit] India

[edit] Jordan

[edit] Indonesia

[edit] Kuwait

[edit] Philippines

[edit] Qatar

[edit] Republic of Ireland

Unlike other international locations, all Republic of Ireland stores are directly operated by Debenhams plc under the company name Debenham Retail (Ireland) Ltd. The premises of the former Roches Stores are leased from the Roche family. The first Irish store opened in 1996 in the Jervis Shopping Centre, this closed in January 2008 following the acquisition of the Henry Street store which is a short walk away, the least on the store being assigned to Arnotts. [1]

[edit] Romania

[edit] Russia

[edit] Saudi Arabia

[edit] Sweden

A Debenhams was opened in central Stockholm in 2002. It was closed in January 2007 due to the difficulties of competing with the local department stores PUB and Åhléns.[4]

[edit] Turkey

[edit] United Arab Emirates

[edit] References

  1. ^ http://www.debenhamsplc.com/deb/media/pressreleases/2008pr/2008-04-15/2008-04-15bput.pdf
  2. ^ http://www.debenhamsplc.com/deb/media/pressreleases/2008pr/2008-05-13/2008-05-13.pdf
  3. ^ The Press - Retailers vie for Best Sites in York
  4. ^ DinaPengar.se: Varuhusjätte lägger ner i Stockholm

[edit] External links

Official websites:

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Nectar loyalty card
Members:
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