Thank you for taking the time to complete our Customer Satisfaction Survey. Remember to click on the Send Customer Survey button when you have completed the survey.

For questions or requests which require a response, please go to our Comments, Questions, and Suggestions page.

Name: (optional)

I am/represent (Select One) Student Borrower Parent Governor's Office Legislative Staff State Agency College/University Administrator College/University Staff College/University Faculty

Your contact information: (optional)

Please take the time to answer the following questions.

1. How did you find out about College For Texans?

   From the 800 number
   From the Coordinating Board Web Site
   From the back of the envelope we sent you
   Other




2. How satisfied are you with the kinds and amount of information presented by College For Texans?

   Excellent
   Good
   Fair
   Poor
   N/A




3. Did you have an issue that resulted in a phone call to our office?

Yes
No

If you answered yes, please continue. If no, skip questions four through eight (click here)



4. How satisfied were you with the service received from our office?

   Excellent
   Good
   Fair
   Poor
   N/A




5. Did the representative you spoke with possess the knowledge needed to answer your questions?

   Definitely Yes
   Somewhat
   Neutral
   Definitely Not
   N/A




6. Was the representative courteous and professional?

   Yes, very courteous and professional.
   Somewhat courteous and professional.
   Not very courteous and professional.
   Representative was rude.
   N/A




7. Are you satisfied that the representative explained information to you in a way that you could understand?

   Excellent
   Good
   Fair
   Poor
   N/A




8. Did the representative seem concerned about your needs?

   Yes, very concerned
   Somewhat concerned
   Not very concerned
   Not concerned at all
   N/A




9. If you have any comments or suggestions for improved service, please enter them below: (optional)

For questions or requests which require a response, please go to our Comments, Questions, and Suggestions page.