SourceForge.net

Each software project on SourceForge.net provides their own support for the software they release. We host more than 150,000 projects. We provide several tools to help you locate the project you are looking for.

• Our "Site Search", found in the top navbar of the site, will help you locate a project or service based on the name or description.
• Each software project's "Project Search", found in the top right of project navigation, will help you locate a project based on the project's name or description.
• Our "File Finder" will help you find out which project released a particular file, if you know the name of the file. If you previously downloaded a file from a SourceForge.net project and cannot remember which project released that file, use the File Finder.
• The "Software Map" permits you access to browse the Trove data submitted by each project. The Trove is a criteria-based software classification system. This is the right tool to use if you were unable to locate the project using either the software search or the file finder (discussed above).

Each software project on SourceForge.net has the option to use their choice of our tools in supporting their project. We provide web-based discussion forums, email-based mailing lists (with web-based archives), a support and bug management system called the Tracker system, and a web-based form that may be used to send email to project developers.

You may see a listing of the support resources provided by a project, and instructions for picking the ideal way to contact the project for support, by accessing the 'Services' link (in the project navigation) when viewing the pages for the project. Additionally, project related tools may be tabs in the project navigation.

A dedicated team of staff maintains the SourceForge.net site and tools. Support is provided for all of the provided tools (mailing lists, project shell services, project CVS/Subversion services, project web services) and the features of the SourceForge.net site. All support is provided via the Support Request Tracker on the alexandria project; support is not provided via email or phone.

You may contact the SourceForge.net team for site issues by submitting a support request. For issues regarding the SourceForge.net Marketplace, submit issues via the Marketplace Support Request.

Feel free to contact us via Support Request regarding any issues, usage questions, feedback or concerns you have related to the SourceForge.net site, the Marketplace, or any of the services provided by SourceForge.net.

Proper security reporting is important. Please follow these instructions very carefully and report the security issue to the designated place. Proper security reporting will allow the involved support staff to expedite their response and to minimize further impact of the issue.

• Project: Security issues related to software hosted on SourceForge.net should typically be reported to the project administrator for the project that released that software.
• Site: Security issues related to the SourceForge.net site should be reported using our procedure for reporting sensitive issues. Please follow this procedure carefully; you should not contact us via email regarding these issues.
• CVS/Subversion/User Accounts/Mailing list Admins: Security issues related to project CVS/Subversion tools or lost user account passwords should be reported by submitting a Support Request. Project administrators may now reset their own mailing list admin passwords via the Mailing list Admin, Administer/Update list page.

Support for the SourceForge.net site is not provided by email or phone. We utilize a number of automated monitoring tools to alert us if the SourceForge.net site is down and will be aware if the entire site is offline (there is no need to report this particular circumstance).

If you discover that one of our tools or site features is offline or malfunctioning, please report this outage by submitting a Support Request EVEN IF you believe someone else has already submitted a report of the issue UNLESS this outage has already been acknowledged on our Site Status page. Please check the Site Status page for announcements of upcoming (scheduled) maintenance, current outage conditions, and new service offerings.