Phone: 020 7939 0000
Fax: 020 7939 0004
Email: info@cre.gov.uk

Standards of service This page sets out the standards of service you can expect from the CRE when you come into contact with usContact us You can use this online form to ask the CRE a question, comment on its policies, or have your say on race equality issues in generalCRE offices Contact details for CRE offices in London, Birmingham, Manchester, Edinburgh and CardiffComplaints about the CRE's service How you can make a complaint if you are not satisfied with the service the CRE provided. Complaints about the media Securing more balanced reporting of race issues and raising the general standards of reporting around issues of race in the media are important priorities for the Commission for Racial Equality.Freedom of Information Act and the CRE Introduction to the Freedom of Information Act, and your right to request information from the CRE under itThe CRE's race, gender and disability equality schemes Information about, and links to, the CRE's race equality scheme for 2005-8 and the results of its three-yearly review of functions, policies and proposed policiesThe CRE's disability equality scheme Information about, and links to, the CRE's disability equality scheme for December 2006 to October 2007, which sets out how we will meet our obligations under the disability equality duty.Legal powers Summary of the CRE's powers under the Race Relations Act 1976Your rights under the law Have you suffered racial discrimination, harassment or abuse? You don't have to put up with it. You have the right not to be discriminated against on racial grounds.The race equality duty Introduction to the race equality duty on public authoritities in England, Scotland and Wales, includinga brief explanation of the general and specific duties under the Race Relations (Amendment) Act 2000.

Aiming High: the CRE's service charter (PDF 55.7 KB)
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Aiming High: the CRE's service charter (Welsh) (PDF 140.6 KB)
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Annual Report 2005 (PDF 2.4 MB)
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This page was last updated on 28 February 2007

Customer service

The CRE is committed to providing an efficient, fair, and courteous service at all times. This section sets out the standards of service you can expect from us, and explains what to do if you want to make a complaint.

You could come into contact with the CRE in several ways:

As someone who thinks he or she may have been discriminated against and wants help
As a witness in a case of racial discrimination
As a journalist or researcher seeking CRE comment on a news story
As someone working for an organisation which the CRE is investigating or advising.
As a member of a racial equality council working in partnership with the CRE.
As someone who wants to obtain a CRE publication.
As the representative of an organisation applying for a grant.

The CRE's standards of service: our Aiming High charter

In February 2006, we published our new service charter, Aiming High.

Aiming High sets out what you can expect from the CRE when you come into contact with us, and how to go about making a complaint if you are not satisfied with our service. The charter also explains how you can request information from us under the Freedom of Infomation Act, how you can obtain CRE publications, and provides details of our policy on making information available in languages other than English.

You can download Aiming High, in English or Welsh, here:

Aiming High: our standards of service (pdf, 56kb)
Anelu'n Uchel: ein safonau gwasanaeth (pdf, 141kb)

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Accounting for our service

The CRE presents an annual report of its work to Parliament. Copies are available by contacting one of our offices, or from the Publications section of this website.

Publications catalogue: Annual reports

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