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Q: How do I get signed photos of the cast?
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A: The BBC provides signed photographs for free. Please write a letter to the actor, addressing the envelope to them. The address is:
EastEnders,
BBC Elstree Centre,
Clarendon Road,
Borehamwood,
Herts,
WD6 1JF
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Q: Can I watch episodes of EastEnders online?
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A: You can watch the most recent episodes of EastEnders on the BBC iPlayer. Find out all you need to know about the iPlayer here.
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Q: Can I get a part on EastEnders?
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A: The show only uses professional actors.
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Q: Can I send in storyline ideas for the show?
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A: EastEnders does not accept ideas on storylines for the programme. Only the regular team of writers and script editors on the programme work on EastEnders storylines.
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Q: Can I have a tour of the set?
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A: Due to a very heavy filming schedule, EastEnders doesn't offer tours of the set.
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Q: What's going to happen next?
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A: We don't give away future storylines. However, you can watch preview clips in our episodes section.
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Q: Can I chat to cast members online?
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A: There are a number of websites which claim to belong to EastEnders actors and characters. They are not genuine. Do not believe that you are chatting to cast members.
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Q: How do I make a complaint about EastEnders?
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A: Any complaints about the BBC should be submitted via the BBC Complaints website.
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Q: How can I get items for charity, or ask an actor to appear at a charity event?
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A: Due to the huge volume of requests for donations, we cannot provide EastEnders memorabilia. For requests concerning appearances by cast members, please write to them individually at the address above.
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Q: Can I get back copies of EastEnders episodes?
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A: You can take a look at episode summaries as far back as December 2000 in our episodes section. Copies of individual past episodes aren't available to buy on video or DVD.
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Q: Where can I get information about watching EastEnders outside the UK?
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A: Full details are available here.
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Q: Where can I buy EastEnders merchandise?
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A: You can buy EastEnders videos, DVDs and books from a variety of retailers.
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Q: How can I find out about costumes or props used on the programme?
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A: Most costumes and props are bought from regular high street stores, made especially for the programme or hired from the BBC costume and prop stores.
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