FleetBoston Financial
From Wikipedia, the free encyclopedia
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| Type | Public |
|---|---|
| Fate | acquired by Bank of America |
| Founded | 1999 |
| Headquarters | Boston, Massachusetts |
| Industry | Finance and Insurance |
| Products | Financial Services |
| Revenue | $12B USD |
| Employees | Almost 50,000 |
| Website | http://www.bankofamerica.com/ |
FleetBoston Financial was a Boston, Massachusetts–based bank created in 1999 by the merger of Fleet Financial Group and BankBoston. In 2004 it merged with Bank of America; all of its banks and branches were given the Bank of America logo.
[edit] History
Providence-based Fleet Bank began to acquire banks outside of Rhode Island in the 1980s and early nineties, most notably Norstar Bank of upstate New York in 1988 and Bank of New England in 1991. In 1992, the merged Fleet/Norstar was renamed Fleet Financial Group.
Fleet was already one of the three largest banks in New England, together with Shawmut National Bank and Bank of Boston, yet state and federal regulators allowed Fleet to merge with Shawmut in 1995, creating a major regional bank that held 30% of all deposits in New England. Fleet was now the largest bank in New England and the ninth largest in the United States. [1]
As a result of the merger with Shawmut, Fleet acquired the naming rights to the newly built Shawmut Center, a sports arena that was to replace the old Boston Garden. The arena therefore opened as the FleetCenter in 1995. After FleetBoston's sale to Bank of America in 2004, the bank chose to give up its naming rights and an announcement was made on March 3, 2005 that the arena would be renamed TD Banknorth Garden. It is home to the Boston Celtics of the National Basketball Association and the Boston Bruins of the National Hockey League.
In 1996 Fleet acquired the US branch network (in New York and New Jersey) of the UK bank National Westminster.
Fleet's biggest merger came in 1999, when it acquired BankBoston, which was itself the fruit of a 1996 merger between Bank of Boston and BayBank. The new FleetBoston was the culmination of a series of Boston-area bank mergers that swallowed all middle-tier banks into a single behemoth. FleetBoston was the seventh-largest bank in the United States, as measured by assets (US$197 billion in 2003). It had almost 50,000 employees, over 20 million customers worldwide and revenues of $12 billion per year.
FleetBoston faced a class-action suit over a "bait and switch" scam where it promised a no-annual fee credit card, only to impose a fee months later. [2] When Bank of America acquired Fleet in 2004, its overall Customer Satisfaction Index (as measured by the University of Michigan), was dragged down from 74 to 72. Bank of America devoted considerable resources to improving its New England branches' reputation for customer service, establishing customer call centers and hiring more tellers per branch. [3]
[edit] See also
[edit] References
- ^ Kenrick Ou, "Fleet Bank to acquire Shawmut", The Yale Herald, 24 February 1995. Accessed 12 January 2008.
- ^ Shannon P. Duffy, "3rd Circuit Deals Blow to Banks Over Credit Card Fee Changes", The Legal Intelligencer, February 8, 2003. Accessed 12 January 2008.
- ^ Edward Mason, "Survey: Fleet's low-care reputation drags B of A scores", Boston Business Journal, 25 February 1995. Accessed 12 January 2008.
