Service difficulties
and emergency
service: 13 20 90
Who we are
Our purpose:
Sydney Water delivers essential and sustainable water services for the benefit of the community.
Sydney Water's
Area of Operations
Click for a
larger image
Sydney Water provides drinking water, recycled water, wastewater services and some stormwater services to more than four million people in Sydney, Illawarra and the Blue Mountains. Drinking water is sourced from a network of dams managed by the Sydney Catchment Authority, then treated and delivered to customers' homes and businesses by Sydney Water.
Sydney Water is Australia's largest water utility with over 3,200 staff and an area of operations covering 12,700 km2.
Sydney Water, a statutory State owned corporation, wholly owned by the New South Wales Government has three equal, principal objectives:
- to protect public health
- to protect the environment
- to be a successful business.
Sydney Water's key behaviours are:
- Honesty
We will be open and honest and communicate proactively to earn and maintain the support and trust of the community, government, regulators and each other.
- Teamwork
We will treat all people with respect and courtesy. We will pull together and share knowledge. We will build and maintain constructive relationships and encourage others to work together.
- Achievement driven
We will reach for the goals that matter. We will be responsive and innovative in tackling challenges. We will overcome barriers to success. We will be resilient and see things through to the end.
- Personal Responsibility
We will be reliable and deliver what we say we will. We will personally take action to achieve key outcomes. We will draw on our strengths and passion to do the best that we can. We will go the extra mile to get things done.
