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Financial assistance

• Payment arrangements
• Payment assistance scheme (PAS)
• No interest loan scheme (NILS®)
• Rebates
• Special programs
• Fact sheets

Sydney Water wants to ensure all our customers continue to have access to essential water services. As we understand there may be times of financial difficulty, Sydney Water offers a range of assistance programs to help you pay your bill and save water.

Payment arrangements

If you are having difficulty paying your water bill, you can contact us to make payment arrangements that suit your financial circumstances. We may:

• defer your payment for a short period of time
• make an arrangement which allows you to pay your bill by instalments
• provide a flexipay card so you can make small ongoing payments when it suits you (until your bill is paid)
• refer you to an accredited community agency for financial assistance

Payment Assistance Scheme (PAS)

If you are having difficulty paying your water bill, you may apply for payment assistance vouchers. Sydney Water works with many community agencies to make these vouchers available to customers experiencing hardship.

PAS vouchers are available to customers who own and occupy their home or private tenants who are responsible for paying for their water use.

Community agencies that participate in the Scheme include:

• www.anglicare.org.au
• www.salvationarmy.org.au
• www.vinnies.org.au
• www.wesleymission.org.au

No Interest Loans Scheme (NILS®)

Sydney Water supports a No Interest Loans Scheme (NILS®) to help customers in financial difficulty. A number of accredited community agencies provide these loans to help customers buy basic household items such as water efficient washing machines.

View a list of accredited community agencies in NSW. More information about NILS® is available www.NILSnsw.org.au.

Rebates

Sydney Water offers a range of rebates to help customers. Click on the links to read more about these rebates and how to apply.

• Pensioner rebates
• Large household rebate
• Washing machine rebate
• Rainwater tank rebate
• Rebates and Social Policy (PDF - 39KB)

Special programs

• Priority Sewerage program - financial assistance (PDF - 52KB)

Fact sheets

• Help in times of financial difficulty (PDF - 76KB)
• Helping you save water and reduce your bill (PDF - 77KB)